Could you be having a permissions problem where the user that the web server is running under does not have rights to write the report output file?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Frank Caruso Sent: Thursday, January 19, 2012 12:51 PM To: [email protected] Subject: Crystal Server 2008 ARS 7.6.4 sp2, Redhat, Weblogic, Windows 2008 64bit Attempting to configure Crystal Server 2008 to run reports from ITSM 7.6.04. Installed Crystal Server 2008 and BMC Web Crystal Reports. Have been through all of the install and configuration documents but receive the following error: Jan 19, 2012 9:55:55 AM com.remedy.arsys.bo.BOReportServlet postInternal FINE: Caught Exception ARERR [9246] 9246 at com.remedy.arsys.reporting.common.ReportForm.initMembers(Unknown Source) at com.remedy.arsys.reporting.common.ReportForm.(Unknown Source) at com.remedy.arsys.reporting.common.FileUploader.(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.getFileUploader(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.openUnManagedReport(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.createReportClientDocument(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.getReportClientDocument(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.doRequest(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.postInternal(Unknown Source) at com.remedy.arsys.bo.BOReportServlet.doPost(Unknown Source) at javax.servlet.http.HttpServlet.service(HttpServlet.java:637) at javax.servlet.http.HttpServlet.service(HttpServlet.java:717) at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:290) at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206) at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:233) at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:191) at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:128) at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:102) at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:109) at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:293) at org.apache.coyote.http11.Http11Processor.process(Http11Processor.java:849) at org.apache.coyote.http11.Http11Protocol$Http11ConnectionHandler.process(Http11Protocol.java:583) at org.apache.tomcat.util.net.JIoEndpoint$Worker.run(JIoEndpoint.java:454) at java.lang.Thread.run(Thread.java:595) Jan 19, 2012 9:55:55 AM com.remedy.arsys.bo.BOReportServlet createReportClientDocument WARNING: Caught ReportException Throw Error - 9246 Jan 19, 2012 9:55:52 AM com.remedy.arsys.bo.BOReportServlet openUnManagedReport FINE: Opening UnManaged Report, name = bemas-d132-ARCdorunselectedreportinwindow-0-Activities By Status and Dates I am able to to run Crystal reports directly on Crystal Server 2008. The ARSystem ODBC driver is installed and working. Any thoughts? TIA Frank Caruso _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
