Yes ... The 7.6.04 SP2 User tool install installs the Alert tool as well. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jase Brandon Sent: Friday, January 20, 2012 8:21 PM To: [email protected] Subject: Re: Alert_User Hack in 7.6.04 SP2
Guys...someone asked me earlier if the alert tool functionality still existed in 7.6.04 sp2 and I couldn't amswer...can you gents enlighten me since you are already on the subject? Thanks in Advance! ;-) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Wilson, Bruce B Sent: Friday, January 20, 2012 7:27 PM To: [email protected] Subject: Alert_User Hack in 7.6.04 SP2 > We are upgrading from 7.1.00 P007 to ARSytem 7.6.04 SP2. > > In 7.1.00 P007, I would query the Remedy Alert_User table to retrieve the > list of users who were logged onto the Alert tool with an active session. > I would then present the list to the user, giving them the option of picking > one or more users from the list and sending an alert to them. > > In 7.60.04 SP2, the Alert_User table is no longer available (the > installation package must have deleted it when upgrading our ARSystem > database). > Yes...I know it was an internal table subject to change...and it changed by > disappearing! > > Does anyone have a workaround or a formal way of doing this 7.6.04 SP2? > Thanks for your help! > > > Bruce B. Wilson > C&S Remedy Administrator > Norfolk Southern Corporation _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
