1. If i want to setup a reporting server, then shall i need new hardware?
--> There is an option where you can install multiple instances of remedy
in a single server but not many people use that.
Better to have a separate hardware for this or atleast have a new
virtual machine.
2.Shall i need to install the remedy software in it?
-->If you want to use just for reporting without need to see remedy screens
then all you need is a new database.
However if you want users to query this new instance like they do in
production then you do need to install remedy also.
3. Will it consume remedy license?
--> Yes you do need a new arserver license as well as fixed and floating
licenses depending on the type of users for this new instance. But with the
new license policy you can install as many arserver licenses as you want
without buying extra arserver licenses. But you need to buy floating
licenses if you want. The fixed licenses from production can be used in the
reporting if it is for the same users.
However you first need to be converted to the new licensing method. Best
options is to check with your BMC account manager who will guide you in the
correct direction.
4. Shall i need to install the databse and need to synchronize with the
production database?
--> Database level synchronize may not work because if you delete the old
records from production then they get deleted from reporting also.
You can use remedy DSO or aie to transfer data from prod to reporting.
5.
No matter how you do since both the environments are different the users
have to click a button or something to get the login screen for the
reporting instance and report from there. They just can't use production
env and report from reporting env transparently. However if you use single
sign on then the user will be logged in automatically, they just have to
enter the reporting criteria and click search.
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