ARS Listers, Good afternoon. We're looking through the documentation and wanted to know if there is a way to create custom prefixes for Incident tickets via configuration. We're not sure if we can make this change via configuration or if this custom prefix must be created via code.
Our 7.6.04 environment is a multi-tenant environment and we'd like to separate out each Incident by adding a company's abbreviation in the INC number prefix. Here's a sample of what we're looking to do: COMPANY ABBREVIATION SAMPLE CUSTOM INCIDENT PREFIX - ABC INC_ABC_001 - DEF INC_DEF_005 - XYZ INC_XYZ_007 Again, just wondering if this can be done via configuration and not via creating customized workflow. The idea/question popped up as the sample Incidents in 7.6.04 for Calbo have the following Incident prefix: INC_CAL_000123 Thanks in advance, ~Antonio _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
