You'll have to do it with code. Look at the following Filter: You will have to find the Filters and Activelinks that fetch the Incident Number and then create new code to change it when the number is retrieved. On Jan 27, 11:18 am, Antonio Remedy <[email protected]> wrote: > ARS Listers, > > Good afternoon. We're looking through the documentation and wanted to know > if there is a way to create custom prefixes for Incident tickets via > configuration. We're not sure if we can make this change via configuration > or if this custom prefix must be created via code. > > Our 7.6.04 environment is a multi-tenant environment and we'd like to > separate out each Incident by adding a company's abbreviation in the INC > number prefix. Here's a sample of what we're looking to do: > > COMPANY ABBREVIATION SAMPLE CUSTOM INCIDENT PREFIX > - ABC INC_ABC_001 > - DEF INC_DEF_005 > - XYZ INC_XYZ_007 > > Again, just wondering if this can be done via configuration and not via > creating customized workflow. > > The idea/question popped up as the sample Incidents in 7.6.04 for Calbo > have the following Incident prefix: > > INC_CAL_000123 > > Thanks in advance, > > ~Antonio > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are"
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