Hi Alejandro,
Here are some observations on the NE that would explain your results: The normalisation engine doesnt look at the CTI, it mainly uses the manufacturername, model, versionnumber (it also uses the DictionaryId in the product class which can give interesting results if you dont clear it when clearing other CTI values) To normalise a CI that only has CTI values you must create a product catalog entry with the correct Tier 1-3 values and the product name and manufacturer set to BMC_UNKNOWN Scenarios 1 & 2 If you supply a CI with either the model or manufacturername then you will need to create product catalog alias mappings for these where the blank value is replaced by BMC_UNKNOWN Scenario 3 If you have the normalisation type set to CTI & name then you can set aliases for manufacturers and models (product name) in the NE alias form. I think your questions are answered by the above. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alejandro Canon Sent: 01 February 2012 21:21 To: [email protected] Subject: Normalization Engine (NE): Autocomplete CTI based on Model/Manufacturer ** Hi Listers I've been testing NE in Atrium CMDB 7.5 patch 003 and I have some questions I hope you can be kind to answer. I've configured NE for using Inline Normalization, so CTI and Model/ManufacturerName will be completed/corrected in real time when creating or modifying CI's. I´ve configured about 1000 Product Catalog sample entries, all of them with this data: - Category - Type - Item - Model - ManufacturerName - Product Approved = Yes - Product Company Association with a single Company (Single Tenancy). Let's take some PCT example: - Category: Hardware - Type: Processing Unit - Item: Server - Model: PowerEdge T100 - ManufacturerName: Dell Computer Corporation - CI Class: ComputerSystem - Product Approved: Yes I've tested several scenarios when creating Computer System CI's with PCT mentioned in example and NE enabled with Inline Normalization = Yes, Allow Non Approved Product = No and Normalization Type: CTI & Name Lookup Scenario 1: CI created with Category = Hardware and Model = PowerEdge T100 Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 2: CI Created with Category = Hardware, Type = Processing and Model = PowerEdge T100 Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 3: CI created with Model = PowerEdge T100 and ManufacturerName = Dell Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 4: CI created with Model = PowerEdge T100 and ManufacturerName = Dell Computer Corporation Results: CI created succesfully and normalized (Normalization Status = Normalized and Approved). NE had completed Category, Type and Item. Taking in account all scenarios tested here are my questions: 1. Could NE be able to normalize CI's based on partial information for CTI and Model/ManufacturerName (like Scenario n° 1 where I set correct Category and Model but Type, Item and ManufacturerName are NULL). If possible, do I need to set some configuration? 2. Could NE be able to normalize CI's based on wrong data given in CTI and correct data in Model/ManufacturerName (like Scenario n° 2 where I set correct Category and Model but Type has wrong data ("Processing" instead of "Processing Unit") If possible, do I need to set some configuration? 3. Could NE be able to normalize CI's based on wrong data given in Model/Manufacturer Name (assuming there should be a unique combination Model/ManufacturerName) (like Scenario n° 3 where I ser correct Model but ManufacturerName has wrong data ("Dell" instead of "Dell Computer Corporation") If possible, do I need to set some configuration? 4. Could NE be able to normalize CI's using more parameters than Model/ManufacturerName? (not like Scenario 4 where I had to set correct Model and ManufacturerName in order to normalize that CI) If possible, do I need to set some configuration? 5. If I create a CI with CTI and Model correct, could NE be able to normalize that CI setting correct ManufacturerName? If possible, do I need to set some configuration? 6. If I have some discovery tool who can be integrated with CMDB, and that tool can push some kind of CTI values, do I need to set all combinations given by Discovery Tool in "Catalog Mappings" configuration in order to map them to a correct CTI and Model/Manufacturer Name in Product Catalog? I hope you can be able to answer my questions or share your experience with NE. Regards, Alejandro _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
