I replied to the thread in the BMC communities describing a situation that happened just yesterday.
https://communities.bmc.com/communities/message/225329#225329 On Thu, Feb 2, 2012 at 1:25 PM, Easter, David <[email protected]> wrote: > There is a timer at the bottom of the browser that does display how long > until the timeout occurs - and by logical extension would indicate a > timeout if the number were at 0 minutes. > > https://communities.bmc.com/communities/message/219802 > > From the Mid-Tier Guide: > > "A session timeout clock in the status bar appears in the web browser of > each user session. The clock shows how much time is left before an HTTP > session will time out. If a user is logged in and performs any activity in > an > application on the mid tier, the clock’s timer starts over." > > -David J. Easter > Manager of Product Management, Remedy Platform > BMC Software, Inc. > > The opinions, statements, and/or suggested courses of action expressed in > this E-mail do not necessarily reflect those of BMC Software, Inc. My > voluntary participation in this forum is not intended to convey a role as a > spokesperson, liaison or public relations representative for BMC Software, > Inc. > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of pritch > Sent: Thursday, February 02, 2012 12:33 PM > To: [email protected] > Subject: Re: Mid Tier Session Timeout > > This is actually a Section 508 compliance item (or close to it) - the need > for the browser to alert the user that their session is about to expire and > ask if they need more time. It basically relates to form entry, but is > applicable to Remedy. > > ----- Original Message ----- > From: "Basil Webster" <[email protected]> > To: [email protected] > Sent: Thursday, February 2, 2012 3:20:28 PM > Subject: Re: Mid Tier Session Timeout > > ** > > > Thanks Axton. As you say it’s getting very complicated. I am personal not > really sympathetic to this request by our customer but have to explore it. > > > > > > Basil > > > > From: Action Request System discussion list(ARSList) [mailto: > [email protected]] On Behalf Of Axton > Sent: 02 February 2012 10:15 PM > To: [email protected] > Subject: Re: Mid Tier Session Timeout > > > > ** I don't see how the mid-tier server could send a message to the browser > to pop the alert. With that said, an alternate approach is to have > something on the browser side poll the server to check the state of the > session. Sadly, this will most likely keep the session alive. I'm not > seeing a good way to do this. You could set up something outside the > mid-tier that the browser could poll to check the status of the session. > This could work, but it's starting to get overly complicated. > > > > > > You could do something simple like a JavaScript alert that fires on a > timer where the timer coincides with the applicable session timeout (taking > into account anything that expires the session, such as a load balancer, > sso solution, midtier, j2ee container, etc.). Implementing this would > entail inserting some JavaScript into all the forms. The mid-tier does not > use a template engine that would make this kinds of change trivial. What > you have to do is either alter the stock JavaScript files to write the > function to the pages. Whether such a thing is possible or not I don't > know as I haven't played with the stock JavaScript files in a while. > > > > > > Axton Grams > > > On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande < > [email protected] > wrote: > > ** As per my understanding there is no configuration setting but i am also > curious to see replies from others > > Thanks, > Swanand > > > > > > > On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster < [email protected] > > wrote: > > ** > > > > Hi All, > > > > I have a request to notify users, that access the system via mid tier, as > soon as their session expires instead of them invoking some kind of action. > For example, user opens the incident form leaves their session idle for > more than the allowed time. Instead of them coming back and maybe typing in > fields and selecting a button \ link or workflow that must access the > system and only then being presented with the timeout message, can it be > “popped” to their session as soon as it becomes idle. We are not interested > in any custom external app’s etc, only what is potentially configurable in > the OoTB system. > > > > Regards, > > Basil > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend > WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
