Look at the IIS and SiteMinder logs. See if it is blocking the request. SiteMinder had some crude XSS checkers built into it's agent that don't work well with Remedy in the past. Maybe their agent has come a long way since the last time I had to deal with the issue, but the agent used to block requests that contained either < or > in the GET or POST. This precluded most things Remedy from working.
Axton Grams On Mon, Feb 6, 2012 at 10:16 AM, Laura <[email protected]> wrote: > On BMC Remedy ITSM 7.6.04, running a report. > > When I connect to the mid-tier directly through the apache tomcat I am > able to run all of the OOTB WEB or ARSystem reports. When I connect to the > midtier through Siteminder - IIS the reports do not run. I am not getting > any error messages. The hourglass is displayed that it is working, but > nothing ever comes back. I do not even get the parameter pop-ups. > > Has anyone seen this issue? > > Thanks, > > Laura > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
