Gents Thanks for the confirmation and feedback! David Just to clarify, there are two considerations.
1. Related activity log visibility between application requests and approval records 2. The 'request more information' functionality is not complete or intuitive. Consider adding: a. A 'Request More Information' button in Approval Central that opens a dialog box b. Workflow to update the 'Needs Attention' count in the Service Request Console to reflect that an approver has requested a response or posted a comment. The search for the 'Needs Attention' link would also need to be updated. Cheers Pete -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chou, David Sent: Wednesday, February 08, 2012 6:53 PM To: [email protected] Subject: Re: SRM and Approval activity log issue ** Hi Tony, Yes, we are aware of this issue, it's actually an ITSM-wide issue, and a backlog has been created to rectify this in a future release. Thanks, David From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tony Worthington Sent: Wednesday, February 08, 2012 12:00 PM To: [email protected] Subject: Re: SRM and Approval activity log issue ** Pete - I am not aware of any OOTB functionality which ties Approval Central questions/comments with SRM Activity Logs or vice versa. Similar limitations exist within the integration between Change Management, and Approval Central. (You will find there is nowhere on the CRQ to see questions or comments posed by approvers.) If someone can correct me in this assumption, by all means do. It seems like a whopper of a missed requirement in the apps. My suggestion would be to create some workflow which pushes data around between the two subsystems. Tony On Feb 8, 2012, at 7:52 AM, Joran, Peter CTR WHS/ITMD/CACI wrote: If a user creates a service request and creates an Activity Log entry the entry is not visible to the approver in Approval Central. The second issue is that the activity log issue breaks the ability for the approver to request more information before assigning an approval status. Activity logs created by the approver in Approval Central are not visible to the service request submitter. It's interesting that the activity logs are stored in SRM:WorkInfo for service requests and activity logs for approvals are stored in AP:Question-Comment-Info. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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