Jose, On the front end of SRM, it aids in reducing the time and steps it takes to create a service request. It does this by introducing a front end Q&A interface to ease data entry. In my opinion, the power of designer is on the backend modules that use task management. Think of it as taking a process flow diagram created in Visio and each flow object being represented as a task within the ITSM module.
Sent from my iPhone On Feb 9, 2012, at 4:23 PM, Jose Huerta <[email protected]> wrote: ** But, technically, what is what the designer does? I mean, I know that the analyzer allows to represent the workflow objects graphically for easy reverse engineering, but the designer is something I don't understand. How can it achieve to deploy processes without customization? Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24**** Fax: 971 75 07 94**** <image001.jpg> <http://www.sm2baleares.es/>**** SM2 Baleares S.A. C/Rita Levi **** Edificio SM2 Parc Bit**** 07121 Palma de Mallorca**** <image002.jpg><http://es-es.facebook.com/pages/SM2-Baleares/158608627954> <image003.jpg> <http://twitter.com/#!/SM2Baleares> <image004.jpg><http://www.linkedin.com/company/sm2-baleares> La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato.**** P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 9, 2012 at 17:35, Elry <[email protected]> wrote: > We currently have it deployed at one of the largest Canadian > government departments. We have nearly 1,000 processes configured > using Designer. You are right the beauty of it is - you leave it in > the hands of the Business Analysts to draw up the process using a > Visio like IDE. This means that ITSM will require minimal if any > custom modifications. Unfortunately, this is great for the client but > bad for those who do custom development of ITSM. > > On Feb 9, 10:19 am, Tauf Chowdhury <[email protected]> wrote: > > Designer is a good tool and makes sense for organizations that want to > > really automate task management and enable their "hybrid IT" people like > > Business Analysts. Before I left my previous employer, I was trying to > get > > them to use Designer to design the business process flows and decrease > the > > bottleneck it causes for the remedy admin team to do it. Alas, I left and > > they are probably not pursuing that as priority right now. > > > > > > > > > > > > > > > > > > > > On Thu, Feb 9, 2012 at 9:31 AM, Elry <[email protected]> wrote: > > > Yes agreed... > > > > > Version 8.0 of BMC Remedy should include both the Analyzer and > > > Designer as standard toolsets. > > > > > Much like how the Ostream Migrator become the Remedy Migrator. > > > > > This would be a wonderful marriage - we just have to set up a blind > > > date first...;-) > > > > > On Feb 8, 4:34 pm, Jose Huerta <[email protected]> wrote: > > > > My opinion is that Abydos Analyzer features had to be included in the > > > > standard developer studio. > > > > > > Jose M. Huerta > > > > Project Manager** > > > > > > Movil: 661 665 088 > > > > > > Telf.: 971 75 03 24**** > > > > > > Fax: 971 75 07 94**** > > > > > > <http://www.sm2baleares.es/>**** > > > > > > SM2 Baleares S.A. > > > > C/Rita Levi **** > > > > > > Edificio SM2 Parc Bit**** > > > > > > 07121 Palma de Mallorca**** > > > > > > <http://es-es.facebook.com/pages/SM2-Baleares/158608627954 > > > > > > <http://twitter.com/#!/SM2Baleares> > > > > <http://www.linkedin.com/company/sm2-baleares> > > > > > > La información contenida en este mensaje de correo electrónico es > > > > confidencial. La misma, es enviada con la intención de que > únicamente sea > > > > leída por la persona(s) a la(s) que va dirigida. El acceso a este > mensaje > > > > por otras personas no está autorizado, por lo que en tal caso, le > rogamos > > > > que nos lo comunique por la misma vía, se abstenga de realizar > copias del > > > > mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo > de > > > > inmediato.**** > > > > > > P Por favor, no imprima este mensaje ni sus documentos adjuntos si > no es > > > > necesario. > > > > > > On Wed, Feb 8, 2012 at 16:06, Andrew C Goodall <[email protected]> > > > wrote: > > > > > > > ** ** ** ** ** ** ** > > > > > > > We own and use Abydos Analyzer too. **** > > > > > > > It’s one of those tools which you might not use everyday, but when > you > > > do > > > > > it saves you a ton of time.**** > > > > > > > It’s easy to work with and use, and very quick and powerful. I > would > > > > > definitely recommend it.**** > > > > > > > Love that it uses standard Microsoft products for the output to > Visio > > > and > > > > > Excel.**** > > > > > > > ** ** > > > > > > > Regards,**** > > > > > > > **** > > > > > > > *Andrew Goodall***** > > > > > > > Software Engineer 2 | Development Services | jcpenney . > www.jcp.com< > > >http://www.jcp.com/> > > > > > **** > > > > > ------------------------------ > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > > > > > [email protected]] *On Behalf Of *John Sundberg > > > > > *Sent:* Wednesday, February 08, 2012 8:42 AM > > > > > *To:* [email protected] > > > > > *Subject:* ****Abydos**** - experiences**** > > > > > > > ** ** > > > > > > > ** **** > > > > > > > (BTW - I have no connection to ****Abydos****, except that we > share the > > > > > same earth, air, etc…)**** > > > > > > > ** ** > > > > > > > FYI - we purchased Abydos Analyzer a month or so ago. **** > > > > > > > ** ** > > > > > > > I thought I would relay back that 2 times in the last week alone > -- it > > > was > > > > > quite helpful.**** > > > > > > > ** ** > > > > > > > One scenario was to track down and give insight into a design > decision > > > we > > > > > were making for the next version of Request.**** > > > > > > > ** ** > > > > > > > We were able to easily look at the code areas and get a rough feel > of > > > > > level of effort to implement the change.**** > > > > > > > We could see all the areas that were using a certain table and > fields > > > -- > > > > > and then -- we could estimate the impact.**** > > > > > > > To me - this is very valuable -- as - if you were going blind (I > mean > > > > > using the normal Admin tool) -- you would have to uncover this > stuff > > > over > > > > > time -- and you may be walking into a mine-field of a problem. In > our > > > case > > > > > - we were not walking into a mine-field -- and therefore had > > > confidence in > > > > > moving forward.**** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > The other scenario was a bit of an overall analysis of high-level > > > > > workflow. We had ****Abydos**** analyze what happens on a submit > of a > > > > > Kinetic Request. We printed it out -- and then discussed the > > > flow/process > > > > > as a group. Without the printout -- it would have been "practically > > > > > impossible" to have that kind of discussion.**** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > I thought I would relay these experiences - as I find design to be > the > > > > > most important step in the creation of software. The traditional > tools > > > for > > > > > ARS are designed to program -- not designed for design :) I think > it > > > is a > > > > > critically missing piece to the toolset.**** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > ****Abydos**** would be a great addition to any Remedy system.**** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > -John**** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > ** ** > > > > > > > **** > > > > > > > ** ** > > > > > > > -- > > > > > John David Sundberg > > > > > ****235 East 6th Street, Suite 400B**** > > > > > ****St. Paul**, **MN** **55101**** > > > > > (651) 556-0930-work > > > > > (651) 247-6766-cell > > > > > (651) 695-8577-fax > > > > > [email protected] > > > > > _attend WWRUG12www.wwrug.comARSlist:"Where the Answers Are"_ **** > > > > > > > The information transmitted is intended only for the person or > entity > > > to > > > > > which it is addressed and > > > > > may contain confidential and/or privileged material. If the reader > of > > > this > > > > > message is not the intended > > > > > recipient, you are hereby notified that your access is > unauthorized, > > > and > > > > > any review, dissemination, > > > > > distribution or copying of this message including any attachments > is > > > > > strictly prohibited. If you are not > > > > > the intended recipient, please contact the sender and delete the > > > material > > > > > from any computer. > > > > > _attend WWRUG12www.wwrug.comARSlist:"Where the Answers Are"_ > > > > > > ___________________________________________________________________________ > > > ____ > > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > > attend wwrug12www.wwrug12.comARSList:"Where the Answers Are" > > > > > > image004.jpg > > > > 1KViewDownload > > > > > > image001.jpg > > > > 5KViewDownload > > > > > > image003.jpg > > > > 1KViewDownload > > > > > > image002.jpg > > > > 1KViewDownload > > > > > > ___________________________________________________________________________ > ____ > > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > > > -- > > *Tauf Chowdhury > > > > * > > > > > ___________________________________________________________________________ > ____ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > > attend wwrug12www.wwrug12.comARSList: "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
