Ray, Yes, it's just a matter of making an html file for the header and one for the footer, then start using HTML within the body of the messages. For example, I've created a standard footer that provides contact information for our service desk at the bottom of every email that goes out from Remedy, and since I use HTML formatting I also set the notifications to put various things in bold, e.g. in the email message something like: <b>Summary</b>: #Summary# <b>Notes</b>: #Detailed Description#
Another cool thing you can do is create hyperlinks, which I used to help users do approvals via email rather than logging in to Approval Central. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 2:59 PM To: [email protected] Subject: ITSM Incident Notification 7.6.04 Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
