Ok, so I'm clear about all that... Here's an issue I see at one of our customer sites, which uses Lotus Notes as an email client.
In most clients our header graphic (company Logo) displays in the body of the email notification, then the content, then the footer, right. In Lotus Notes the header spacing is in the body but blank (not even a click for pictures link), but the graphic is converted into an attachment to the email. Is there a work around for that or has someone found a way to embed the graphic directly. I know I can HTML link to a file on the server, but would rather do it within Remedy. And we would rather not need to ask the customer to change any standard image settings on the Lotus client. Ideas? Many Thanks; R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Friday, February 10, 2012 8:26 AM To: [email protected] Subject: Re: ITSM Incident Notification 7.6.04 - RESOLVED-Almost The form you are looking for is AR System Email Templates. I just created one record for the header and a second for the footer, with html attachments on each record. Once those records exist, you can go into AR System Email Mailbox Configuration and open up your outgoing email mailbox, then on the Advanced Configuration tab set the default templates you plan to use. Otherwise, it can be done on Notify actions in your workflow and whatnot. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 4:19 PM To: [email protected] Subject: Re: ITSM Incident Notification 7.6.04 - RESOLVED-Almost Kool; I thought as much about the HTML use and will probably do exactly those same kinds of things. Excellent suggestion, but I don't see where to attach the headers and footers unless you just put that HTML code into the message, as well. Shouldn't they really be assigned within the filters, like for example: NTE:NTS:Email_200_Customer-NT ? Thanks Shawn; R -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Pierson, Shawn Sent: Thursday, February 09, 2012 4:07 PM To: [email protected] Subject: Re: ITSM Incident Notification 7.6.04 Ray, Yes, it's just a matter of making an html file for the header and one for the footer, then start using HTML within the body of the messages. For example, I've created a standard footer that provides contact information for our service desk at the bottom of every email that goes out from Remedy, and since I use HTML formatting I also set the notifications to put various things in bold, e.g. in the email message something like: <b>Summary</b>: #Summary# <b>Notes</b>: #Detailed Description# Another cool thing you can do is create hyperlinks, which I used to help users do approvals via email rather than logging in to Approval Central. Thanks, Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ray Palla Sent: Thursday, February 09, 2012 2:59 PM To: [email protected] Subject: ITSM Incident Notification 7.6.04 Hello Listers; Has anyone used the AR System Email Templates in concert with the ITSM Incident out-of-the-box notifications functionality? Is there a way to utilize headers, content and footers HTML templates from within the standard user notofications? Thanks ya'll; R ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
