Hi Bhupesh, In my experience the "needs attention" indicator appears when something goes wrong in the creation of the back end fulfilment request. You will also see an error in the process display on the request. I guess anything that stops the backend fulfilment from being created (eg. it's assignee group has been deleted) will cause this.
Rod Harris On 13 February 2012 00:40, Bhupesh Gupta <gupta.bhupesh3...@gmail.com>wrote: > What requests does the Needs Attention view display in SRM 7.6.04.? > The SRM User guide states the following: > "Click the Needs Attention link to view any requests that require your > immediate > attention, for example, requests that require your approval." > Also I've read that the Needs Attention table should display requests > where the fulfillment > ticket is put into pending awaiting the customer to provide an update. > Neither of these appear to work and I cannot get the Needs Attention > table to display any > requests. > > -- > Regards, > Bhupesh Gupta > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
