You need to log into BMC Support and then you can check out KA345135 in the Knowledge Base for the utility, a hotfix associated with it, instructions on configuration/use, and some sample data files.
If you do not have a support log in then you will need to get your customer to provide you their support ID. -----Original Message----- From: Ray T <[email protected]> To: arslist <[email protected]> Sent: Wed, Feb 15, 2012 4:55 pm Subject: Re: RKM: Importing articles in bulk I don't think RKM uses Remedy forms to store KBs. If it did, it would implify things quite a lot. Roger, can you point me to the right place in BMCDN? I couldn't locate it. Can anybody send me text of the paragraph from whatever RKM document tates that bulk import can be done or how to do it? I just need to ake the evidence to the administrator and let him figure out the etail. Or can somebody give me exact name of the tool that does it? Thanks. n 2/15/12, Ben Chernys <[email protected]> wrote: If it's data, Meta-Update will do it no problem. A trial is free and you should be able to do your import. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329 GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com <mailto:Ben.Chernys_AT_softwaretoolhouse.com> Web: <http://www.softwaretoolhouse.com> www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. <http://www.softwaretoolhouse.com/> http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: February-15-12 18:53 To: [email protected] Subject: Re: RKM: Importing articles in bulk ** There is an article listed on BMCDN concerning the non GA import tool for RKM 7.6.03/04 that is available from Support. RKM 7.5 did have the ability to do a bulk import. -----Original Message----- From: Ray T <[email protected]> To: arslist <[email protected]> Sent: Wed, Feb 15, 2012 12:49 pm Subject: RKM: Importing articles in bulk Hello all, A RKM administrator is telling me he can't bulk import knowledge articles (from, say, a CSV file) into RKM (I think 7.6), so I have to type them in one by one. Not true right? What do I tell this administrator? If anybody has information about how to do this that I can show this administrator, please reply. Thanks. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org <http://www.arslist.org/> attend wwrug12 www.wwrug12.com <http://www.wwrug12.com/> ARSList: "Where the Answers Are" _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
