Can anyone point me in the right direction on how to fix a problem that recently showed up? We use Service Request and certain tickets that require an approval get hung up in the Service Requests form with a status of "Waiting for Approval". There is no names being displayed in the Approvers tab. Then just today approvals are not working for CRQ tickets, they get hung up with "Requesting Authorization". Has anyone run into this problem before? ARS 7.5 ITSM 7.0.0 p9 SQL 2005 Thanks for looking, Larry B.
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