You may refer to BMC KB Article # KA346922 for the issue on Service Requests getting struck in "Waiting Approval" status.
Thanks Mahesh On Thu, Feb 16, 2012 at 3:45 PM, Larry Barnes <[email protected]>wrote: > ** ** > > Can anyone point me in the right direction on how to fix a problem that > recently showed up? > > We use Service Request and certain tickets that require an approval get > hung up in the Service Requests form with a status of "Waiting for > Approval". There is no names being displayed in the Approvers tab. Then > just today approvals are not working for CRQ tickets, they get hung up with > "Requesting Authorization". > > Has anyone run into this problem before? > > ARS 7.5 > ITSM 7.0.0 p9 > SQL 2005 > > Thanks for looking, > > Larry B. > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
