The AR Task attachment only works with the user tool, but the same Filter that generates the notification with the AR Task link should also include the Direct URL into the message body. This directs them to a notification form where OOB ITSM workflow then redirects the user to the record in question.
Filter: NTE:NTS:DefaultMethod_200_NT Hope this helps. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oyefeso, Bola Sent: Friday, February 24, 2012 11:13 AM To: arslist@ARSLIST.ORG Subject: Link to the request(attachment) on email notification ** Hello all, We have just upgraded to 7.6.04. My users used to click on the attachment on the email to open the ticket in client. Any idea how to make this work on the web? Bola Oyefeso Programmer Analyst-Remedy Team DPSCS/ITCD Office 410.585.3143 Email: boyef...@dpscs.state.md.us<mailto:boyef...@dpscs.state.md.us> The Department of Public Safety and Correctional Services protects the public, its employees, and detainees and offenders under its supervision. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
