We added something like the following to the notification template in SYS:Notification Messages Email message body - this example is for ITSM incident assignment.
<a href="http://<put your midtier name here>/arsys/forms/<put your ar server name here>/HPD%3AHelp+Desk/Best+Practice+View/?qual=%271000000161%27%3D%22#In cident Number#%22">Click Here</a> to go directly to the incident within the Remedy incident management console. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Oyefeso, Bola Sent: Friday, February 24, 2012 11:13 AM To: [email protected] Subject: Link to the request(attachment) on email notification Hello all, We have just upgraded to 7.6.04. My users used to click on the attachment on the email to open the ticket in client. Any idea how to make this work on the web? Bola Oyefeso Programmer Analyst-Remedy Team DPSCS/ITCD Office 410.585.3143 Email: [email protected] <mailto:[email protected]> The Department of Public Safety and Correctional Services protects the public, its employees, and detainees and offenders under its supervision. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
