Hi Mike, If you are using inbound email messages for each of your ITSM application module, you can make sure that the 'Reply-To' field is passed to the AR System Email messages form. This will ensure though the display email id might be your default emailaddress for your outbox configuration, if the customer hits the reply button on the email, it will be sent to the 'Reply-To' address
regards Satya On Mon, Feb 27, 2012 at 1:33 PM, Michael Burton < michael_bur...@hotmail.co.uk> wrote: > ** > Hi, > > Can somebody confirm that we can only have one outbound mailbox configured > on our system? To clarify, we have a number of incoming mailboxes set up on > our system, but the only outbound one is AREmail_Out, i.e. the default. > > The functional limitation is that when a user emails in and a ticket is > created, the email response they get comes from the default AREmail_Out. As > this mailbox is not set up for inbound email, if a user replies to the > response, the ticket doesn't get updated and the email has to be manually > assessed and the ticket updated by an operative. > > Ideally I'd like an outbound mailbox box associated for each inbound > mailbox if that is possible, but I don't think it is (easily?) > > Cheers > > - > Mike > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
