Melissa, We experienced an issue at one point where if the server wasn't in the trusted zone, IE tried to do that whole 'click this header to download the file' thing...and Remedy wasn't playing that game very well, so no one was able to download. As soon as we put the server in the trusted zone, it stopped prompting like that and they were able to download properly. I don't know if that's related to your issue...but worth looking into it :)
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Melissa Reed Sent: Monday, March 12, 2012 9:28 AM To: [email protected] Subject: Unable to open attachment from HPD:Help Desk work info We are having an issue on some machines where the users are unable to open an attachment (.docx, jpg, doesn't matter the file type) on a work info entry for an incident. The user clicks "View" and then is presented with the "Save" or "Open" screen. When they click open, it starts the file transfer box, but nothing happens. No other program is loaded (like Word, or Picture Viewer). Nothing happens. AR and ITSM 7.6.04 Has anyone else experienced this issue? Thanks! Melissa ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
