Hi, We get something along those lines when rebuilding service targets. The
only way out of it is to restart arserver and then tomcat. However, we have
found that if we shutdown tomcat on our first (admin) server and then trigger
the rebuilds from the other server, we don't see the timeout issues. This seems
to be the least disruptive way of maintaining a service to our users, but its
far from ideal. Regards -Mike > Date: Mon, 12 Mar 2012 15:34:40 -0400
> From: [email protected]
> Subject: Remedy 7.6.04 - BRIE Timeouts
> To: [email protected]
>
> We are implementing new 7.6.04 SP2 environments and we seem to experience
> BRIE timeouts sporatically on our ARS servers. The timeouts seem to be
> triggered by user activity, however, it does not take much activity to
> activate the timeouts. When timeouts are experieced, current users experience
> an hourglass and new users cannot login. Once the timeouts start, we must
> recycle the application server(s) experiencing the issue to restore service.
> We are experiencing this issue in our DEV, QA and PROD 7.6.04 environments.
> Anyone else experiencing this issue? We are also running ARS 7.5 Patch 6 with
> no timeout issues.
>
> Thanks,
>
> Chris Wilson
>
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