Hello, Here is the thread/queue information for our 7.6.04 SP2 application server environment:
Admin Server: Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 4 (Escalations) Private-RPC-Socket: 390620 12 20 (Fast) Private-RPC-Socket: 390621 2 20 Private-RPC-Socket: 390626 2 5 Private-RPC-Socket: 390635 18 20 (List) Private-RPC-Socket: 390680 1 4 (Approvals) Plugin-Loopback-RPC-Socket: 390626 Approval-RPC-Socket: 390680 External-Authentication-RPC-Socket: 390695 AR Server 1: Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 (Escalations) Private-RPC-Socket: 390620 4 10 (Fast) Private-RPC-Socket: 390621 2 8 Private-RPC-Socket: 390626 2 5 Private-RPC-Socket: 390635 4 12 (List) Private-RPC-Socket: 390680 1 4 (Approvals) Plugin-Loopback-RPC-Socket: 390626 Approval-RPC-Socket: 390680 External-Authentication-RPC-Socket: 390695 AR Server 2: Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 (Escalations) Private-RPC-Socket: 390620 4 10 (Fast) Private-RPC-Socket: 390621 2 8 Private-RPC-Socket: 390626 2 5 Private-RPC-Socket: 390635 4 12 (List) Private-RPC-Socket: 390680 1 4 (Approvals) Plugin-Loopback-RPC-Socket: 390626 Approval-RPC-Socket: 390680 External-Authentication-RPC-Socket: 390695 AR Server 3: Private-RPC-Socket: 390601 1 1 Private-RPC-Socket: 390603 1 1 (Escalations) Private-RPC-Socket: 390620 4 10 (Fast) Private-RPC-Socket: 390621 2 8 Private-RPC-Socket: 390626 2 5 Private-RPC-Socket: 390635 4 12 (List) Private-RPC-Socket: 390680 1 4 (Approvals) Plugin-Loopback-RPC-Socket: 390626 Approval-RPC-Socket: 390680 External-Authentication-RPC-Socket: 390695 Application Server Specifications: Virtual Server Windows 2008 Enterprise Server R2 64-bit (6) Intel Xeon X5650 2.67 Ghz Virtual CPUs 16 GB of RAM Thanks, Chris From: Axton <[email protected]> To: [email protected] Date: 03/12/2012 03:17 PM Subject: Re: Remedy 7.6.04 - BRIE Timeouts Sent by: "Action Request System discussion list(ARSList)" <[email protected]> Turn on cumulative and individual queue server statistics collection on the servers. Look for queue blocked items in the recorded statistics. What is your queue/thread configuration on arserver and what subsystems use which queues? Axton Grams On Mon, Mar 12, 2012 at 2:34 PM, Chris Wilson <[email protected]> wrote: > We are implementing new 7.6.04 SP2 environments and we seem to experience BRIE timeouts sporatically on our ARS servers. The timeouts seem to be triggered by user activity, however, it does not take much activity to activate the timeouts. When timeouts are experieced, current users experience an hourglass and new users cannot login. Once the timeouts start, we must recycle the application server(s) experiencing the issue to restore service. We are experiencing this issue in our DEV, QA and PROD 7.6.04 environments. Anyone else experiencing this issue? We are also running ARS 7.5 Patch 6 with no timeout issues. > > Thanks, > > Chris Wilson > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
