I hear you.. worked at a site once where IBM had a lot of stake in there and they were an exclusively all AIX shop.. Any application they considered buying had to run on AIX or it would be shown the door...
From: Mike Worts Sent: Friday, March 16, 2012 10:41 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Good question. There is history behind it which I won't go into :) (but it includes the words "IBM" and "outsourcing") We have been running v6.3 on AIX very successfully for many years. We have found it to be a robust, reliable and stable platform. It is obviously not everyone's first choice, however, I can vouch for it and have had positive experiences using it over many years. I think we are starting to see a few issues with IBM Java, which probably accounts for quite a few of our rendering issues. Besides that, I like it !! -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: 16 March 2012 13:52 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Just wondering…. Why on AIX? Are the benefits that great? -John On Fri, Mar 16, 2012 at 7:48 AM, Mike Worts <mike.wo...@arqiva.com> wrote: ** Hi, Yep, we have raised this with BMC. I have been hosting a daily call with BMC since we went live in October going through our issues and slowly but surely, resolving each one through hotfixes or small configuration changes to our system. I must say, BMC have been very helpful. I think one one of our challenges is that we are one of the very few customers using 7.6.04 on an AIX platform and we were also one of the early adopters, so it has been a learning curve for both ourselves and BMC. Our FTS symptoms have been very interesting. We reported last October, that our FTS Java process was flat lining at 60% CPU. It was a random occurrence happening only twice in a few months, but when it started, it did not stop until we killed the process. Most recently, we have been getting the error I mentioned below, but again it does not happen frequently. We found KB351120 recently which you may know about, but I don't believe it is related to our issue. For those who are thinking of moving to 7.6.04 (Re: Which sp of 7.6.4 is most stable?), I would agree with others that SP3 is your best bet. We are now in production on ITSM 7.6.04 SP1/AR 7.6.04 SP1, but we have to monitor the system quite carefully for those small blips! Mike. Knowledge Article ID: KA351120 Version: 2.0 Status: Published Published date: 01/09/2012 Updated: 01/09/2012 Problem ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search of "FORT" LP: BMC Remedy IT Service Management Suite Issue Summary: ARERR 8753 (error in plugin: ARSYS.ARF.FTS) when searching text on Global Search Solution There is a defect (SW00400482) in 7.6.04 source code that it caused Java stack overflow on processing any words that containing "OR" or "AND". The fix will be available in 7.6.04 SP2. Attached is the hotfix for 7.6.04 SP1. ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 15 March 2012 14:04 To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Mike, For whatever its worth, there are similar problems with FTS in 7.6.03 too and we have a long standing open ticket with BMC Support. I cannot be sure if this is the same issue that has propagated forward to 7.6.04, unless we compare our issues.. Do you have a ticket open with BMC Support related to this? Joe From: Mike Worts Sent: Thursday, March 15, 2012 7:31 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: FTS Plugin issues in 7.6.04 ** Same for us on 7.6.04 SP1. Check your fts log files. You may find the same error as us: 2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5] com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in catalog; Message number = 8753,en_GB) 2012-03-14 05:20:39,747 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError 2012-03-14 05:20:33,189 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) - ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS java.lang.OutOfMemoryError We have no solution yet. Mike. AR 7.6.04 SP1 ITSM 7.6.04 SP1 AIX 6.1 ------------------------------------------------------------------------------ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: 15 March 2012 04:49 To: arslist@ARSLIST.ORG Subject: FTS Plugin issues in 7.6.04 ** Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have been battling continual issues with the FTS plugin in all 3 of our environments since upgrading to 7.6.04. The errors are typically some derivative of “error in plugin: ARSYS.ARF.FTS” with different iterations of additional log information to accompany it. Our FTS results sporadically either display no matches, or the user gets an error when searching. ARS 7.6.04 SP2 ITSM 7.6.04 SP1 Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 Web:www.mcafee.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
