Last night (and very early this morning) I finally installed ARS SP3 on my
production 7.6.04.01 server, and it promptly started throwing FTS plugin errors
such as I had seen on my test server(s) in both SP1 and SP3.
Mon Mar 19 01:31:08 2012 : Action Request System(R) Server x64 Version 7.6.04
SP3 201201302357
(c) Copyright 1991-2011 BMC Software, Inc.
Mon Mar 19 01:32:26 2012 390602 : Cannot establish a network connection to the
AR System Plug-In server (ARERR 8760)
Mon Mar 19 01:32:26 2012 server.domain.unt.edu (9998) ARSYS.ARF.FTS : RPC:
Miscellaneous tli error - System error (Connection refused)
When I hit this on my test server, this procedure from support resolved it. It
worked this morning on production as well. I just ran a search from the RKM
advanced search interface and returned tons of indexed Incident records, so it
really did create new indexes. Try this (example is for server group OR for a
single server like ours):
2. Per KA328228 :
1. Stop the AR servers in the server group (just the one AR server when not
using a group)
Need do this to ensure there are no files locked in contents of the
Collection directory.
2. Using a database client, remove the contents of the ft_pending table from
the DB directly.
3. Remove the contents of the Collection directory.
4 Restart ARserver. In a Server group, only restart the primary server at
this point
5. Start an FTS Re-Index by choosing the Re-INdex option in the
Administration Console/System Information/FTS tab
6. Monitor the Collection directory to see that files are getting created.
7. Once you see the files created (there should be at least 9) you can bring
up the other members of the Server Group
Once the FT-Indexing in complete, start testing Full Text Searches.
I guess that it is really a data error, but who knows what will happen the next
time we reboot the server (restarting ARS did NOT trigger the error after steps
1 through 4); I did not run 5 through 7 until this afternoon and tonight.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
From: Joe Martin D'Souza <[email protected]<mailto:[email protected]>>
Reply-To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Date: Thu, 15 Mar 2012 12:11:44 -0500
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Subject: Re: FTS Plugin issues in 7.6.04
**
That’s close to what I have been hearing at this site as well. We keep getting
recommendations that we ought to move to 7.6.04, but from this thread, it
looks like its not cleaned up on that version either..
From: patchsk<mailto:[email protected]>
Sent: Thursday, March 15, 2012 12:13 PM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: Re: FTS Plugin issues in 7.6.04
**
Seems like there are several issues with this feature.
We could not even get it to work it on 7.6.03. Without server group it seem to
work, once enabled servergroup it starts crashing while failing over to other
server in the servergroup. Went through several iterations with BMC it did not
help any further so we went live without it.
I assume the product has been passed through testing before making GA.
Seems like there is a gap between BMC lab systems/configurations and real
world.
On Thursday, March 15, 2012 9:03:59 AM UTC-5, Joe Martin D'Souza wrote:
**
Mike,
For whatever its worth, there are similar problems with FTS in 7.6.03 too and
we have a long standing open ticket with BMC Support. I cannot be sure if this
is the same issue that has propagated forward to 7.6.04, unless we compare our
issues.. Do you have a ticket open with BMC Support related to this?
Joe
From: Mike Worts<mailto:[email protected]>
Sent: Thursday, March 15, 2012 7:31 AM
Newsgroups: public.remedy.arsystem.general
To: [email protected]<mailto:[email protected]>
Subject: Re: FTS Plugin issues in 7.6.04
**
Same for us on 7.6.04 SP1.
Check your fts log files. You may find the same error as us:
2012-03-14 05:20:33,197 DEBUG [pool-2-thread-5]
com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(8753,null,Message not in
catalog; Message number = 8753,en_GB)
2012-03-14 05:20:33,198 DEBUG [pool-2-thread-5]
com.bmc.arsys.utils.CatalogReader (?:?) - getMessage(1,8753,null,Message not in
catalog; Message number = 8753,en_GB)
2012-03-14 05:20:39,747 ERROR [pool-2-thread-4]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS
java.lang.OutOfMemoryError
2012-03-14 05:20:33,189 ERROR [pool-2-thread-5]
com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPluginRepository (?:?) -
ARFilterApiCall FAILs in plugin: ARSYS.ARF.FTS
java.lang.OutOfMemoryError
We have no solution yet.
Mike.
AR 7.6.04 SP1
ITSM 7.6.04 SP1
AIX 6.1
________________________________
From: Action Request System discussion list(ARSList)
[mailto:[email protected]<mailto:[email protected]>] On Behalf Of Nathan
Aker
Sent: 15 March 2012 04:49
To: [email protected]<mailto:[email protected]>
Subject: FTS Plugin issues in 7.6.04
**
Anyone else experiencing major issues with the FTS plugin in 7.6.04? We have
been battling continual issues with the FTS plugin in all 3 of our environments
since upgrading to 7.6.04. The errors are typically some derivative of “error
in plugin: ARSYS.ARF.FTS” with different iterations of additional log
information to accompany it. Our FTS results sporadically either display no
matches, or the user gets an error when searching.
ARS 7.6.04 SP2
ITSM 7.6.04 SP1
Nathan Aker
ITSM Solution Architect
McAfee, Inc.
5000 Headquarters Drive
Plano, TX 75024
Web:www.mcafee.com<http://internal.nai.com/division/marketing/BrandMarketing/templates/www.mcafee.com>
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