Re: SV: Data Wizard

Sun, 18 Mar 2012 17:30:25 -0700

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You have to manually change the long group name in the Group form. This is documented. What isn't documented is if you don't then your SLTs may not find the right group to notify.

Kelly Deaver
Unisys Corporation
[email protected] (ARSlist mail)
[email protected] (Business mail)
 
 
-------- Original Message --------
Subject: SV: Data Wizard
From: [email protected]
Date: Fri, March 16, 2012 2:09 pm
To: [email protected]

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And when I tried, the Supportgroup Lead was never updated. (Where a group is linked to an Escalation group).
 
// Lars

Från: Action Request System discussion list(ARSList) [mailto:[email protected]] För Guillaume Rheault
Skickat: den 16 mars 2012 18:16
Till: [email protected]
Ämne: Re: Data Wizard

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Jesus,

The issues you describe see to me bugs. What version of ITSm are you using?

Guillaume

From: Action Request System discussion list(ARSList) [[email protected]] on behalf of Ortega, Jesus A [[email protected]]
Sent: Friday, March 16, 2012 10:25 AM
To: [email protected]
Subject: Re: Data Wizard

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Lars,
It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group, make sure to change the ownership first to another group or it could corrupt the templates. That has happened to me with infrastructure change templates.  Make sure to check the group notification option on the support group after you’ve renamed it. It will set it to no and that group will not get messages when a group notification event fires.
 
Jesus Ortega
ITSM Technologist
LyondellBasell Industries
Office: 713 309-4914
Cell:    281 546-0735
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected]
Sent: Friday, March 16, 2012 8:58 AM
To: [email protected]
Subject: Data Wizard
 
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Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist?
Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead).
 
// Lars
 
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