Okey thanks for info, but is the long group name really used somewhere? Will there be any consequences if the name not is changed. But...Of course it should be changed to avoid confusion.
//Lars ________________________________ Från: Action Request System discussion list(ARSList) [mailto:[email protected]] För Kelly Deaver Skickat: den 19 mars 2012 01:30 Till: [email protected] Ämne: Re: SV: Data Wizard ** You have to manually change the long group name in the Group form. This is documented. What isn't documented is if you don't then your SLTs may not find the right group to notify. Kelly Deaver Unisys Corporation [email protected]<mailto:[email protected]> (ARSlist mail) [email protected]<mailto:[email protected]> (Business mail) -------- Original Message -------- Subject: SV: Data Wizard From: [email protected]<mailto:[email protected]> Date: Fri, March 16, 2012 2:09 pm To: [email protected]<mailto:[email protected]> ** And when I tried, the Supportgroup Lead was never updated. (Where a group is linked to an Escalation group). // Lars ________________________________ Från: Action Request System discussion list(ARSList) [mailto:[email protected]] För Guillaume Rheault Skickat: den 16 mars 2012 18:16 Till: [email protected]<mailto:[email protected]> Ämne: Re: Data Wizard ** Jesus, The issues you describe see to me bugs. What version of ITSm are you using? Guillaume ________________________________ From: Action Request System discussion list(ARSList) [[email protected]<mailto:[email protected]>] on behalf of Ortega, Jesus A [[email protected]<mailto:[email protected]>] Sent: Friday, March 16, 2012 10:25 AM To: [email protected]<mailto:[email protected]> Subject: Re: Data Wizard ** Lars, It will change the support group name, not the ID, on many of the ITSM forms and update functional roles for the people in that group. However, it does not update any templates that are using that group. So, if have any change, work order, or Incident templates where use that support group, make sure to change the ownership first to another group or it could corrupt the templates. That has happened to me with infrastructure change templates. Make sure to check the group notification option on the support group after you've renamed it. It will set it to no and that group will not get messages when a group notification event fires. Jesus Ortega ITSM Technologist LyondellBasell Industries Office: 713 309-4914 Cell: 281 546-0735 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected]<mailto:[email protected]> Sent: Friday, March 16, 2012 8:58 AM To: [email protected]<mailto:[email protected]> Subject: Data Wizard ** Hello, if I use Data Wizard in ITSM and change the name of a Support Group, will that name be changed in all forms where Support Group exist? Any issues with this function? I tried it, but I found at least one form where the name not was changed.(Supportgroup Lead). // Lars _attend WWRUG12 www.wwrug.com<http://www.wwrug.com/> ARSlist: "Where the Answers Are"_ Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
