Hi , No users are having different first and last name. No dual account.Users are having work order master permissions & work order assignee role. Floating license.
Does it has something to do with license or entitlement . Users are able to save the ticket , problem occurs only when they try to re assign the ticket to someone from the same team. On Tue, Mar 20, 2012 at 3:37 AM, Saji Philip <[email protected]> wrote: > ** > > Do these people have similar names? Or do they have dual accounts, ie an > admin account and a regular account? > On Mar 19, 2012 3:36 PM, "Sam Anderson" <[email protected]> wrote: > >> ** Hi All, >> >> >> Require suggestion on the following.Getting error in work order when user >> tries to re-assign the ticket to someone from the same group.All the people >> in a particular group has the same permission and roles.ITSM 7.6.Error says >> "Requested For"user can't be uniquely identified from the list, please >> select user from the list . >> We get the error eventhough we search the people name from the list and >> choose it from the list. >> >> -- >> Thanks & Regards >> Sam >> >> _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ > > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ -- Thanks & Regards Sam _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
