I would also look at the original inbound email (which get's stored as an attachment in the AR System Email Messages form Advanced Options -> Attachment Alternatives tab). You can open the .eml file in Notepad to see the internet headers and compare the actual From field for a good email with a bad one.
Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Joe Martin D'Souza Sent: Thursday, March 22, 2012 10:38 AM To: [email protected] Subject: Re: First Contact ** Are you working with the out of the box (ITSM) application? Or is your system home grown (custom developed). I suspect, this could be a potential problem with customization. It could be a problem with your custom workflow (Filter or Escalation) is setting the full name in the notification, instead of the login name. Cheers Joe -----Original Message----- From: El Ghali Yakoubi Soussane Sent: Thursday, March 22, 2012 11:16 AM To: [email protected] Subject: First Contact ** Hi Team, This is the first time I do contact you as recommended by a friend of mine. I need assistance concerning an issue with the email engine in ARS 7.6.03. The issue is that the email engine at a certain point of time starts getting emails wrongly. Rather than having the "From" field populated by the email address, it gets populated by the full name of the sender. I'd be more than grateful if you'd be able to provide me with some assistance. Regards, El Ghali Yakoubi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
