Hi Joe, Thank you very much for your email. I'm indeed working on an out of the box ITSM application. Very minor customizations were brought to the system. This issue actually happens from time to time and gets fixed once the email engine is restarted. So from my point of view, it's only a matter of perfromance. I'm even thinking about putting the email engine on Debug mode to help.
Regards, El Ghali Yakoubi On Thu, Mar 22, 2012 at 3:38 PM, Joe Martin D'Souza <[email protected]>wrote: > ** > Are you working with the out of the box (ITSM) application? Or is your > system home grown (custom developed). I suspect, this could be a potential > problem with customization. It could be a problem with your custom workflow > (Filter or Escalation) is setting the full name in the notification, > instead of the login name. > > Cheers > > Joe > > *From:* El Ghali Yakoubi Soussane <[email protected]> > *Sent:* Thursday, March 22, 2012 11:16 AM > *Newsgroups:* public.remedy.arsystem.general > *To:* [email protected] > *Subject:* First Contact > > ** > Hi Team, > > This is the first time I do contact you as recommended by a friend of > mine. I need assistance concerning an issue with the email engine in ARS > 7.6.03. The issue is that the email engine at a certain point of time > starts getting emails wrongly. Rather than having the "From" field > populated by the email address, it gets populated by the full name of the > sender. > > I'd be more than grateful if you'd be able to provide me with some > assistance. > > Regards, > > El Ghali Yakoubi > _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
