It can come from the user security embedded with the analytics universe. At
the web intelligence designer see the SQL generated and execute it directly
at the database. If it reports no records even when executed directly at
the database it can be because the reason I said.

The BO user must exist on CTM:People form and needs visibility to the
companies you want to see at analytics.

El miércoles 28 de marzo de 2012, Ed Krum escribió:

> I am a newbie to Analytics for ITSM, but an installation that has been
> validated between my BOE administrator and SAP is running reports with no
> errors, but also NO DATA!  This applies to canned reports and custom
> reports.  When doing a direct query on the SQL, records appear with a
> simple query - show all Incident ID's (for example).  When building the
> same query in Web Intelligence, by dragging Incident ID into the query
> window... the report runs without error, but also the message "No Data to
> Retreive".  The Universe is appropriately pointed (but I am also submitting
> a separate post on that one...). What am I missing?
>
>
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