I am a newbie to Analytics for ITSM, but an installation that has been validated between my BOE administrator and SAP is running reports with no errors, but also NO DATA! This applies to canned reports and custom reports. When doing a direct query on the SQL, records appear with a simple query - show all Incident ID's (for example). When building the same query in Web Intelligence, by dragging Incident ID into the query window... the report runs without error, but also the message "No Data to Retreive". The Universe is appropriately pointed (but I am also submitting a separate post on that one...). What am I missing?
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