When you talk about CIs, do you mean CIs representing servers or do you go more granular when turning off monitoring, i.e. specific software/service on a server? Would really be interested to hear more details about your process.
Thanks Jiri Pospisil LCH Clearnet From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of patchsk Sent: 29 March 2012 15:54 To: [email protected] Subject: Re: Bulk Relate with Unavailability - ITSM 7.6.03 ** That really depends on your business case. In our organization when we load CIs into CMDB one of the attributes we flag on the CI is if it is Monitored: Yes/No. And when a monitored CI is related to change tkt, upon approval of the change tkt we create an unavailability record. If the CI related is non-monitored(usually dev and qa systems) then system would not create unavailability records for them because we do not have a purpose to track their up time. So if all the 100 CIs related to change tkt are flagged as monitored, then system would create 100 unavailability records. Usually we do not have change tkt with 100 monitored CIs. Relating 100 CIs to a change tkt itself takes significant amount of time. For things like this bulk in nature we will handle them out of remedy. On Wednesday, March 28, 2012 3:59:37 AM UTC-5, Kali Obsum wrote: ** Thanks patchsk. So for item #2, if you have 100 assets, you create 100 unavailability records? Regards, Kali Obsum GS GR - Software Services | 30/F Tower 1 The Enterprise Centre | 6766 Ayala Ave. 1226 Makati City | Philippines ( +63 2 917 1910 | * ) [email protected]<mailto:[email protected]> Shift Pattern: MNL Business Hours Upcoming Leave or Training: None For urgent requests, please call ITG Service Desk (x54321) or email the team at [email protected]<mailto:[email protected]> From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of patchsk Sent: Tuesday, March 27, 2012 2:47 AM To: [email protected]<mailto:[email protected]> Subject: Re: Bulk Relate with Unavailability - ITSM 7.6.03 ** We had to do the same thing in our organization. 1.You could bulk relate multiple CI to change ticket out of the box. In the CI search window search for a CI name pattern and multiple select and click relate. It will relate all of them to change tkt. 2. Then we have an escalation which will create the unavailability records on Schedule Start date of the Change tkt. It does some validation like if the change is approved or not. If it is approved then it will create unavailability records once the Schedule Start Date passes. 3. To extend this process, we also have integration with monitoring tools, so upon unavailability records creation on remedy will issue commands to turn off monitoring for the CIs.. 4.Once the Schedule End date passes remedy will again issue commands to start monitoring for those CIs. There are a few checks and balances you many need to do for the process but general idea is as described as above. On Monday, March 26, 2012 3:31:10 AM UTC-5, Kali Obsum wrote: ** Hi, Since it is not possible to select multiple assets and Relate them With Unavailability in one go, has anybody implemented any work around for this? Our process entails that for some changes, we need to bulk relate hundreds of assets (e.g. patching). 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