Yes And no. That kind id report os posible, but not using the out of the
box universe. You need to customize the universe or create a new one.
 The info is at the database and BOXI can handle it.

I've done more difficult reports, but always creating a new universe.

El viernes 30 de marzo de 2012, Andre Hughes escribió:

> Hello,
> I haven't used Analytics and I need to know if a particular report is even
> possible to be generated.
>
> Here is the back ground:
>
> We have a process that a ordinary business user will submit a request via
> SRM (Service Request Management).
> Management will either Approve or Reject the Request.
> Once the Request is approved, it will generate a Work Order. The Work
> Order will be the holding bin for the Request and it is prioritized and
> analyzed.
> After determining this Request is ready to be put into Production, the
> support group will generate a Change Request and relate the Work Order.
> There can be 2 paths for the Change Request - 1) Only a Change Request or
> 2) A Change Request with a Release. (The Release must be related to the
> Work Order)
> So essentially the Work Order becomes the Parent Record with all other
> Relationships tied to it.
>
> WO--> (PARENT)
>         INC --> (RELATED TO WO. This is another optional relationship, not
> noted above)
>         CRQ --> (RELATED TO WO)
>         RLM --> (RELATED TO WO)
>
> Here is what I need for a Report out of Analytics -
>
> I need a report that has all of the Related records from the Work Order
> (INC, CRQ, RLM, AAS, TSK, etc). This report should show me the basic
> information of each Record (Record ID #, Assignment, Customer, Summary,
> Status, Status History, Target Dates, Scheduled Dates, etc)
>
> ---------------
>
> I have looked into creating a report outside of Analytics with using Joins
> (WOI:Associations + WOI:WorkOrder), however to get to the basic level of
> information for the main apps, I would need to create joins to at least 7
> levels, ouch!
>
> Please, let me know if Analytics can handle this type of reporting as it
> is critical to our management and support staff.
>
> Thanks,
>
> Andre
>
>
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