I actually asked a related question last RUG, the ability to scan from a 3 dimensional bar code and have the information populated in the appropriate field, as I do feel it would be a useful asset type code where you develop a bar code using various parameters and have a lot of information scan-able to cut down data entry time - and hopefully improve accuracy of data that resulted from typos..
Joe From: Easter, David Sent: Sunday, April 01, 2012 10:19 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Personally, I think the discussion has been great so far – but what hasn’t come up yet are ideas around what I think will be the biggest next step in Developer Studio… getting it to work well on smartphones like the iPhone or the newly redesigned RAZR. I’ve been talking to some of our big customers and they all seem to be saying the same thing – the trend toward “OOTB” applications is declining, so they want to make their environments as unique as possible as quickly as possible. Being able to modify workflow and processes on-the-fly from a remote location with minimal (or no) review from a Change Approval Board (CAB) will ensure that one person’s opinion can instantly be realized across a broad set of end users in all facets the company. Getting Dev Studio as mobile as possible would be a way to meet that business need. To be able to do this, Dev Studio would need to become even simpler to use. Since the screen is going to be pretty small for development, one idea is to integrate closely with voice recognition systems like Siri. As Siri’s database of recognized terms increases, it should be possible for Siri to recognize 5GL programming statements, thus reducing the programming knowledge needed to make changes to an app even further. For example, one should be able just to say “Siri – Add a field to track number of abandoned tickets between the Company Name field and the Price field” or “Add a qualification to the filter on the Priority field to reduce the number entered by one if a submitter is in the ‘Director or higher’ permission group”. That way, you wouldn’t even need a GUI - so the issues around getting Dev Studio to fit on a screen become moot. I’m pretty sure that other smartphone vendors will be copying Siri’s concept pretty soon, so that the implementation can be cross platform. For those that do want to use a GUI, I was thinking that the accelerometer could be really good for getting a field into the right location on the screen. Just tip the smartphone in the direction you want to move the field and it will “bump” into other fields, moving them out of the way and making room for your new field. Then just tap the phone gently to get it back into the right location and then save your work. Want to delete a field? Just select it and then shake the phone like a whip to “throw” it out of the display. The camera is really useful as well. For example, when end users find a GUI that has the look and feel that they want for your remedy app, I was thinking they could just use the camera to “scan” that UI and send it back to AR System. Then Dev Studio would automatically rework the application to use the same color scheme, icons, fonts, etc. It could create a different view for every scan that was submitted, enabling every user to have their own personalized “skin” for your standardized enterprise business application. I’m not exactly sure how to use the GPS function yet, but perhaps the Remedy Developer’s location could be tracked real-time. That way when the developer is moving around and they get close to someone who has ideas of how to change the application, an alert could be immediately sent to the developer – giving them a chance to stop by the idea-person’s cube to discuss that person’s latest opinions on what could be done to improve the app. Since Dev Studio would be mobile, those changes could be put in place right away – increasing end-user satisfaction. Anyway, I’m sure all of these concepts can be further discussed at the WWRUG12 panel, which is coming pretty soon. Today being April 1st, that’s only about 6 ½ months away. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc or reality. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison, prankster or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillaume Rheault Sent: Friday, March 30, 2012 6:49 AM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Hola Jose Thanks for the clarification, you make interesting points. We know that David Easter monitors the ARS list, so maybe he can chime in on what he thinks about this.... Guillaume -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Jose Huerta [jose.hue...@sm2baleares.es] Sent: Friday, March 30, 2012 5:14 AM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** Guillaume, I know that Remedy development is very different from structured or object programming. But my point is about the quality and possibilities of their development tools. I will explain in detail what I consider essential: ONLINE DEBUG: There is a tool in Remedy that allows you to debug step by step. But it's text based. I want to log in in debug mode, that executes normally. Set breakpoints at some filters. When these filters arrive stop execution, see the fields values at this particular moment, and continue executing filters step by step. If this can be done by text, Why is it not possible to do through dev studio? UNITARY TEST: Configure some actions (like creating a request with some values or call a service action with some values) and program the expected behavior. So when you run the unitary test the system checks it. Maintaining a library of unitary tests on your system and reexecuting them at every change, you get more control. I do it now, with some very complex situations, but I need to use SOAPUI to call a web service and get the response, checking it to see if it is valid. GRAPHICAL ENHANCEMENTS LIKE BLOCKING OR HIDDING: Set some elements in a view and group them in layers. Then you can easily hide a layer, but only when editing. Or you can block a layer, to be sure you can't select it. ENFORCEMENT OF BEST PRACTICES: Have a set of best practices configured (like naming convention) and the system automatically checks them. So if you brake a best practice the system warms you. WORK WITH FIELDS NOT IN VIEW: If you want to reconfigure or change a field that is not present in any view, then you must add it (where you can't search it from the fieldid, only by the name) to a view, change it and remove it again from the view. ENHANCED SEARCH: I can only search elements from one criteria. And the available criteria is not enough. If I want to list all filters with some word in the name that are part of a particular application, this is not possible. If I want to know which filters are used in a particular form, this is not possible (I can only search for the primary form, but not shared). I want to list all filters that use a particular field in the qualification, this is not possible. I have a Remedy form that feeds from the Remedy's data dictionary that can perform all these searches. Under my point of view, the developer studio has the minimum set of feature to allow developing, but it is far from being a good tool. Regards, Jose Huerta http://theremedyforit.com/ On Thu, Mar 29, 2012 at 15:55, Guillaume Rheault <guilla...@dcshq.com> wrote: ** Jose, I think some of the points you mention are not applicable in the ARS world, since as you very well know, ARS is not a 3rd generation language like java or .net. The general consensus is that ARS is greater than a 4th generation language, it's either 4.5 or 5th generation. As a point of reference PL/SQL and T-SQL are 4th generation languages. Therefore you cannot really compare the developer tool of a of 5th generation language with the developer tool of a 3rd generation language. We need to compare apples to apples and oranges to oranges to make an objective and rational comparison. So... if you are familiar with a 5th generation language's developer tool and want to compare it with Developer Studio, please go ahead and share your analysis, the community values them, and hopefully BMC will incorporate new features in future versions. Guillaume -------------------------------------------------------------------------------- From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Jose Huerta [jose.hue...@sm2baleares.es] Sent: Thursday, March 29, 2012 8:27 AM To: arslist@ARSLIST.ORG Subject: Re: DevStudio Tool ** I think that Developer Studio is not as good as it must be. You all talk about the great leap made from the admin tool to the developer studio. But under my point of view it's is like going from a very bad application to a bad application. Have you seen other developer studios (like the Microsot's one)? There are a lot of features missing in the current version that are the basis of other development environments like: - Online debugging - Unitary test - Graphical blocking of elements (to block some elements and work with others). - Enforcement of best practices. - Search objects: To answer the next questions: What are the active links that can change one particular field? What filters are associated with a form (not only the main form, but also as a secondary form)? It is not a good tool. And the prove of it is that a lot of partners are providing parallel tools to make things that the developer studio would had to do. I work with a 24" panoramic monitor + 22" 4:3 monitor + the 15" laptop monitor. And I use all three when using the developer studio. For me there is a waste of space when displaying a filter. All this information can be reorganized better way. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
