We tested by bypassing the proxy using the IE "bypass proxy server for local addresses" setting as well as entering some exception addresses and by doing so worked. I did log a call with BMC and they stated, what I mentioned that only the mid-tiers must do the caching. We initially thought it has something to do with the mid0tier cache or the load balancers though.
Francois From: Joe Martin D'Souza [mailto:jdso...@shyle.net] Sent: Sunday, April 01, 2012 7:36 PM To: ARS List Cc: Francois Seegers Subject: Re: AttachmentPopup buttons not functioning as expected That’s a good to know tip.. Thanks for sharing.. How did you find out that the proxy was caching the pages? Joe From: Francois Seegers<mailto:franco...@blueturtle.co.za> Sent: Sunday, April 01, 2012 1:22 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AttachmentPopup buttons not functioning as expected ** Hi Joe, Thanks for your help, the solution was that the proxy the users were routed through was caching the mid-tier url's and according to BMC the mid-tiers is the only device that is supposed to handle the cache. Cheers Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 27, 2012 7:56 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** No problem.. If the toolbar is installed, click on the little button attached to the search button on the google toolbar, that has a little triangle like black icon on it representing a drop down.. (see GoogleToolbar-01.jpg) Go to the Tools tab of the Toolbar Options that open on clicking on that button, and make sure that the Pop-ip Blocker is disabled (see GoogleToolbar-02.jpg) Joe From: Francois Seegers<mailto:franco...@blueturtle.co.za> Sent: Tuesday, March 27, 2012 1:23 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AttachmentPopup buttons not functioning as expected ** Thanks Joe will give it a go and see if this might be our problem to. Francois From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, March 27, 2012 4:44 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** I had an issue with pop-ups recently, where it turned out that the google toolbar that was installed on IE, had pop ups within it disabled, that caused a any pop ups to close as soon as they opened. I was helped by a few members on this list to resolve that problem.. Joe From: Francois Seegers<mailto:franco...@blueturtle.co.za> Sent: Tuesday, March 27, 2012 7:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: AttachmentPopup buttons not functioning as expected ** The cache is flushed on a regular basis. We might have to do this again but then the cache might get corrupt to quickly to often. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Halleux, Jean-Louis Sent: Tuesday, March 27, 2012 1:04 PM To: arslist@ARSLIST.ORG Subject: Re: AttachmentPopup buttons not functioning as expected ** Hello, Have you tried to flush the cache of the midtier ? With my ITSM 7.6, the cache gets corrupted weekly, and I have similar behaviour with some forms. Best regards, Jean-Louis ________________________________ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Francois Seegers Sent: mardi 27 mars 2012 12:48 To: arslist@ARSLIST.ORG Subject: AttachmentPopup buttons not functioning as expected Hi All, We have a strange issue where when adding an attachment on Incident Management, the dialog (Attachment Popup) mess up the buttons. This does not occur on all user pc’s just some. We are running a load balancer and application servers is in server group. App Servers Windows 2008 R2 Mid-Tier 7.6.04 SP2 IE 8 & Windows 7 We have tried on one of the users to upgrade to IE9 but having the same issue. We also tried to clear the browser cache, cookies etc [cid:image001.jpg@01CD1045.1CF2E280] Any ideas? Francois ________________________________ Blue Turtle Technologies (Pty) Limited | Reg. no.: 2003/002610/07 | http://www.blueturtle.co.za Gauteng : Tel: +27 (0)11 206 5600 | Fax: +27 (0)11 206 5606 | Midridge Office Estate, International Business Gateway, cnr New Road & Sixth Street, Midrand, 1685 | P O Box 31331, Kyalami, 1684 Western Cape: Tel: +27 (0)87 721 1874 | Fax: +27 (0)21 552 7764 | Unit E6, Century Square, Heron Crescent, Century City, Cape Town, 7446 DISCLAIMER: This email and any files transmitted with it are confidential and are intended solely for the use of the individual or entity to whom they are addressed. 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