Hi Andrew,

They have also different information on older documents,

The document "Performance Tuning for Business Service Management" dated
from October 2007 states on page 19:

"If the thread count is set too low, the AR System server will have low CPU
use, poor throughput, and potentially poor response time under high load.
Suggested thread counts are* three times the number of CPUs for fast and
five times the number of CPUs for list*. So a two-CPU box might have six
threads for fast and ten threads for list. BMC Software recommends using
the same value for the minimum and maximum setting."

And the document "Reference Architecture for BMC Service Support Solutions
using BSM 7.6 Components" dated from November 2009 has the following
information on page 12.

"*On all platforms, when configuring the AR System server threads, do not
exceed about 60 to 70 threads for all list, fast, and private queues*. At
higher thread levels, the throughput stagnates and can even be reduced.
Rather than increasing the number of threads in one server beyond this
number, BMC recommends that you add multiple servers in virtual machines on
the same hardware and configure each with up to 60 threads."



Regards.

Tales Parreiras da Silva.

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