Maybe it is returning an array which remedy cannot map back to a single field. Since the service supports multiple phone numbers as input according to the wsdl help, I think that's likely.
That's a big limitation of using native remedy web service consumption, only way we got around this was by coding a filter plugin, invoking a java ws client program that consumed the external service and wrote back to ars. I assume you do have a license key that the wsdl mentions? You can confirm whether an array is being returned by using soapui (free) to make the same call. HTH Randeep Sent from my BlackBerry device on the Rogers Wireless Network -----Original Message----- From: Joe Martin D'Souza <jdso...@shyle.net> Sender: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Date: Tue, 3 Apr 2012 18:39:43 To: <arslist@ARSLIST.ORG> Reply-To: arslist@ARSLIST.ORG Subject: ARERR [9130] Error encountered while executing a Web Service.... Listers, I just wanted to do a simple PoC (test) and was attempting to consume the following WSDL in a test form.. It seems to be a WSDL 1.2 so should be compatible.. http://ws.cdyne.com/phoneverify/phoneverify.asmx?wsdl When executing the filter that sets fields using WSDL, the complete error that I receive on my client is: ARERR [9130] Error encountered while executing a Web Service : Server was unable to process request. ---> Object reference not set to an instance of an object. We are on ARS 7.6.03 (no patch on windows) and we use Oracle 10 Release 2 as the backend database. To the best of my knowledge, the Dev server where I am trying this is exposed to the internet, so this public WS should be accessible – its something I cannot confirm so late in the day but will be able to tomorrow if that is the issue.. If that is not the issue, I hope to be pointed to the right direction by those more experienced than me dealing with consumption of external web services.. Cheers Joe _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
