That is normal and as designed.. If your AL is already used on some other field or form action, for e.g lets say on Row Return it will not show up as available active link, UNLESS you do click the show all active link.. so its working as designed..
Joe From: John Atherly Sent: Tuesday, April 10, 2012 2:37 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Missing Active link to manage ** No there is no AL listed on the right side. I counted 215 AL if the Incident Manager Console is the primary form and then counted the AL that are on the left side with Show available Active Links checked and it is only showing 126. If I unchecked the Show available Active Links the count jumps up to 276 AL tied to the form. So I'm guessing I have 61 associated with the form but not as the primary The link is working even thou no AL is listed in the navigation properties _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: [email protected] | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Cecil, Ken" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/10/2012 02:20 PM Please respond to [email protected] To [email protected] cc Subject Re: Missing Active link to manage ** Is it already on the right hand side of the manage AL dialogue? (if so it would not be on the left side, correct?) Is the “Show available Active Links” checkbox selected? From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Atherly Sent: Tuesday, April 10, 2012 1:28 PM To: [email protected] Subject: Re: Missing Active link to manage ** Yes I double checked that. But thanks for asking I have done some simple mistakes before. It is link to the button on the form. But if you look at the navigation bar properties there is another place it looks likes you need to link it. I just tested it and it is working but I'm still wondering while the active link is not showing up in the manage active link area of the navigation bar. May the active link fairy connects it during the night. Thanks for your help _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: [email protected] | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/10/2012 01:14 PM Please respond to [email protected] To [email protected] cc Subject Re: Missing Active link to manage ** Are you sure you attached the active link to the right form??? If not you will not see it on that list.. Also why don’t you associate the AL to the field directly when you are editing the AL?? I would think that is a easier one step approach rather than creating an AL and then saving and closing it, opening the form its tied to, and then attaching it from the properties of the field.. That’s sort of like taking a world tour to check a local landmark.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 1:10 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Re: Missing Active link to manage ** I don't have access to the database to run the SQL search. I logged out of Dev Studio and I am able to see the active link in the list of all active links. Just not the active link list that is in the properties of the navigation bar. _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: [email protected] | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail "Joe Martin D'Souza" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 04/10/2012 12:58 PM Please respond to [email protected] To [email protected] cc Subject Re: Missing Active link to manage ** Try logging into the database (SQL client) as ARADMIN and run this query.. select count(*) from actlink where name = ‘My active link name’; Obviously type in your exact name of the active link (case sensitive). Or try the name in all lower case.. select count(*) from actlink where LOWER(name) = ‘my active link name’; If you do not get a count of 1, that active link for some reason does not exist on your server.. Joe From: John Atherly Sent: Tuesday, April 10, 2012 12:49 PM Newsgroups: public.remedy.arsystem.general To: [email protected] Subject: Missing Active link to manage ** I'm trying to add another button to the Navigation bar on the left side of the Incident Console. I created the button and created the active link that will fire off the button. But when I go in to associate the active link to the button it is not in the drop down list of active links to add. I have saved the form and active link but I can not get it to show in the drop down list when you click here to manage active links. BMC Remedy Developer Studio Version: 7.5.00 Patch 004 _____________________________________________________________________________________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: [email protected] | Site: www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail ______________________________________________________________________ This email has been scanned by the Symantec Email Security.cloud service. ______________________________________________________________________ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ ******************************************************************* This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. 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