We had a similar issue start cropping up in December with more in January and February. We're on 7.5 and as much OOTB as possible. It started by being unresponsive for ~15-20min and then got longer. We ended up needing to restart the AR server service to get the system back which worked fine but was extremely annoying. Support helped us work through the problem and though we still don't know the root cause of why it started happening, the resolution was some updates to the ar.cfg. This is what we changed:
Here is the diff from before "<" to after ">" < Private-RPC-Socket: 390620 2 6 > Private-RPC-Socket: 390620 4 10 < Private-RPC-Socket: 390635 2 3 > Private-RPC-Socket: 390635 4 10 # This line was added > Private-RPC-Socket: 390626 2 3 < Cache-Mode: 1 > Cache-Mode: 0 Hope it's helpful. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie Sent: Wednesday, April 11, 2012 11:28 AM To: arslist@ARSLIST.ORG Subject: Re: Remedy System comes to a standstill/unresonsive All good questions Joe and thanks for contributing to our issue. I should have also included, that we are pretty much 95% out of the box and do not do very much Remedy workflow changes unless it's a patch or hotfix. Which non have been applied recently. Below are answers to your questions: 1) No changes are being done to data tables or anything in dev studio 2) No groups have been created, modified, or renamed 3) We have Definition Check inteval turned off 4) I have reviewed the escalation log during the time, and no significant log running esclations that would cause any issues. We also have escalations running on it's on queue 5) No CMDB classes have been created outside of the out of box classes along time ago 6) We are not using AIE for anything, is there a way I can check this to make sure nothing is being tripped? _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
