John, Sounds like you and Joe are saying similar things. Thanks to both for the replies.
We installed some libs post installation. Perhaps that's the problem. I may need to just uninstall ARS and start over. Thanks again. Scott From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Sundberg Sent: Tuesday, April 17, 2012 2:11 PM To: [email protected] Subject: Re: Error on Red Hat Linux OS MidTier ** I would imagine 7.6.4 would error with com.bmc.arsys.stubs not com.remedy.arsys.stubs So -- somehow do you have the older libs in the path before the newer libs? -John On Tue, Apr 17, 2012 at 12:53 PM, Myers, Scott <[email protected]<mailto:[email protected]>> wrote: ** I have installed the Remedy MidTier version 7.6.4 on a Red Hat Linux VM. It is configured to use apache server and tomcat 6 (ARS default installation). In the catalina.out log for tomcat there is the following error: SEVERE: SysdataCache: Could not read disk store element for key User preferencesMidTier Service. Error was null java.io.EOFException at java.io.ObjectInputStream$PeekInputStream.readFully(ObjectInputStream.java:2298) at java.io.ObjectInputStream$BlockDataInputStream.readUTFBody(ObjectInputStream.java:3036) at java.io.ObjectInputStream$BlockDataInputStream.readUTF(ObjectInputStream.java:2837) at java.io.ObjectInputStream.readString(ObjectInputStream.java:1617) at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1338) at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1964) at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1888) at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1771) at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1347) at java.io.ObjectInputStream.defaultReadFields(ObjectInputStream.java:1964) at java.io.ObjectInputStream.defaultReadObject(ObjectInputStream.java:498) at net.sf.ehcache.Element.readObject(Element.java:796) at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:601) at java.io.ObjectStreamClass.invokeReadObject(ObjectStreamClass.java:991) at java.io.ObjectInputStream.readSerialData(ObjectInputStream.java:1866) at java.io.ObjectInputStream.readOrdinaryObject(ObjectInputStream.java:1771) at java.io.ObjectInputStream.readObject0(ObjectInputStream.java:1347) at java.io.ObjectInputStream.readObject(ObjectInputStream.java:369) at net.sf.ehcache.store.DiskStore.loadElementFromDiskElement(DiskStore.java:358) at net.sf.ehcache.store.DiskStore.get(DiskStore.java:308) at net.sf.ehcache.Cache.searchInDiskStoreWithoutStats(Cache.java:1796) at net.sf.ehcache.Cache.get(Cache.java:1360) at net.sf.ehcache.Cache.get(Cache.java:1314) at com.remedy.arsys.share.MiscCache.get(Unknown Source) at com.remedy.arsys.goat.aspects.IARUserPreferencesServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IARUserPreferencesServiceCacheAspect$1$157bea7f(IARUserPreferencesServiceCacheAspect.aj:45) at com.remedy.arsys.goat.service.ARUserPreferencesService.getUserPreferences(Unknown Source) at com.remedy.arsys.goat.preferences.ARUserPreferences.getUserPreferences(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.stubs.SessionData.<init>(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaperSessionData.<init>(Unknown Source) at com.remedy.arsys.share.Cache$ServerReaper$1.run(Unknown Source) This is following by a bunch of "The specified container does not exist" errors. Has anyone encountered this and how to get past? Scott A. Myers Compass Group 2400 Yorkmont Road Charlotte, NC 28217 Phone - (704) 328-7758<tel:%28704%29%20328-7758> Fax - (704) 295-5615<tel:%28704%29%20295-5615> This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ -- John Sundberg Kinetic Data, Inc. "Your Business. Your Process." WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award 651-556-0930 I [email protected]<mailto:[email protected]> www.kineticdata.com<http://www.kineticdata.com/> I community.kineticdata.com<http://community.kineticdata.com/> _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
