Hi Brent,
In that case we still need to use the traditional user-log to get full
application license statistics on a user level.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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* RRR|License - Not enough Remedy licenses? Save money by optimizing.
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> Note that application licenses are not tracked yet in 7.6.04, only the AR
> Server licenses will show up.
>
> If monitoring, you will see each application license that the user has
> attached show up, but the time stamp will be the same as the AR licenses.
>
> BMC stated that the ground work is in place for tracking the application
> licenses, but the full implementation won't be available till the next
> release (possibly).
>
>
>
>
> Sent from my iPhone, so typo's or funky words can and do happen!
>
> On Apr 19, 2012, at 6:56 AM, "Goodall, Andrew C" <[email protected]> wrote:
>
>> We have found it to be unreliable as well, very buggy (especially for a
>> server group)
>> Reported those issues, but no resolution - gave up. Not worth my time or
>> effort with BMC support.
>>
>> Regards,
>>
>> Andrew Goodall
>> Software Engineer 2 | Development Services | jcpenney . www.jcp.com
>>
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:[email protected]] On Behalf Of Misi Mladoniczky
>> Sent: Thursday, April 19, 2012 1:18 AM
>> To: [email protected]
>> Subject: Re: AR System Historical License Usage and App-licenses?
>>
>> Hi Strauss,
>>
>> That aligns more or less with my own findings.
>>
>> I don't know why the application licenses are missing from the
>> Historical
>> form though, and that seems like a bug. I am unable to report it, as we
>> do
>> not have support on ITSM for our company (RRR is still on green
>> licensing...).
>>
>> I think that something related to license logging happened in SP2, but I
>> don't know exactly what.
>>
>> There are some text on multiple records for a single record in the
>> Current
>> statistics form, but that should only be valid in a multi-server
>> environment I think...
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
>>
>> Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy
>> logs.
>> Find these products, and many free tools and utilities, at
>> http://rrr.se.
>>
>>> Here are my observations, in case they are useful to you.
>>>
>>> There are 24,288 records in my test server - a clone of production from
>>> last November - and over 50,000 on production today (queries limited to
>>> 50,000 and unqualified queries not allowed); searching on 'Application
>>> Name' = "AR Server". As you stated, those are the only types of
>>> records
>>> present.
>>>
>>> We turned License Tracking on for Write Licenses after upgrading to
>>> 7.6.04.01 last summer, before it went into production. It is disabled
>>> on
>>> the test server, so the records came from cloning production.
>>>
>>> On my test server, the AR System Current License Usage form is empty -
>>> License Tracking was disabled. On production I am unable to do an
>>> unqualified search, but I found a two
>
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