Just as a quick FYI, this has been duplicated back at BMC and tentatively corrected in the upcoming mid-2012 release. It's also under consideration for a future service pack to 7.6.04.
My apologies that it is taking this long for something first introduced in 2009 to be corrected to a usable status. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brent Goodman Sent: Saturday, April 21, 2012 5:22 PM To: [email protected] Subject: Re: AR System Historical License Usage and App-licenses? Note that application licenses are not tracked yet in 7.6.04, only the AR Server licenses will show up. If monitoring, you will see each application license that the user has attached show up, but the time stamp will be the same as the AR licenses. BMC stated that the ground work is in place for tracking the application licenses, but the full implementation won't be available till the next release (possibly). Sent from my iPhone, so typo's or funky words can and do happen! On Apr 19, 2012, at 6:56 AM, "Goodall, Andrew C" <[email protected]> wrote: > We have found it to be unreliable as well, very buggy (especially for a > server group) > Reported those issues, but no resolution - gave up. Not worth my time or > effort with BMC support. > > Regards, > > Andrew Goodall > Software Engineer 2 | Development Services | jcpenney . www.jcp.com > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Misi Mladoniczky > Sent: Thursday, April 19, 2012 1:18 AM > To: [email protected] > Subject: Re: AR System Historical License Usage and App-licenses? > > Hi Strauss, > > That aligns more or less with my own findings. > > I don't know why the application licenses are missing from the Historical > form though, and that seems like a bug. I am unable to report it, as we do > not have support on ITSM for our company (RRR is still on green > licensing...). > > I think that something related to license logging happened in SP2, but I > don't know exactly what. > > There are some text on multiple records for a single record in the Current > statistics form, but that should only be valid in a multi-server > environment I think... > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > >> Here are my observations, in case they are useful to you. >> >> There are 24,288 records in my test server - a clone of production from >> last November - and over 50,000 on production today (queries limited to >> 50,000 and unqualified queries not allowed); searching on 'Application >> Name' = "AR Server". As you stated, those are the only types of records >> present. >> >> We turned License Tracking on for Write Licenses after upgrading to >> 7.6.04.01 last summer, before it went into production. It is disabled on >> the test server, so the records came from cloning production. >> >> On my test server, the AR System Current License Usage form is empty - >> License Tracking was disabled. On production I am unable to do an >> unqualified search, but I found a two _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
