Hi All, Currently when an incident is created I have a filter that sets the day of the week, and hour of the day. Then there is a second set fields that 'Check Date' = $DATE$ and then checks this against the Business Time Holiday. If it is a holiday then sets the 'Holiday' field to Yes. Then there is an escalation that sends a notification under certain conditions including
(Week >1 AND Week <7) AND (Hour > 8 AND Hour < 18) AND Holiday = NULL I am thinking I can use business time and reduce all of this down to one field 'Business Hours' - Yes/No. Just have not figured out how to do it. Would be grateful for any suggestions. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company mbritt...@navisite.com Office: 315-453-2912 x5335 Mobile: 315-317-2897 ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
