Hi Mark
Use the business time add functionality to add 0 seconds to your time. If it is in business hours you will get back the same date/time. If it is outside business hours you will get back the start of the next business hours segment. So if the dates are different, you are outside working hours Something like Application-Bus-Time-Add "startTime" "0" "1" "holidayScheduleName" "workdayScheduleName" David Sanders Solution Architect Enterprise Service Suite @ Work / e-ServiceSuite tel +44 1494 468980 mobile +44 7710 377761 email [email protected] web http://www.westoverconsulting.co.uk <http://www.westoverconsulting.co.uk/> http://www.e-servicesuite.co.uk <http://www.e-servicesuite.co.uk/> <http://e-servicesuite.com/> Description: cid:[email protected] ITIL - SaaS - On Premise From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brittain, Mark Sent: 24 April 2012 14:15 To: [email protected] Subject: is it after hours? ** Hi All, Currently when an incident is created I have a filter that sets the day of the week, and hour of the day. Then there is a second set fields that 'Check Date' = $DATE$ and then checks this against the Business Time Holiday. If it is a holiday then sets the 'Holiday' field to Yes. Then there is an escalation that sends a notification under certain conditions including (Week >1 AND Week <7) AND (Hour > 8 AND Hour < 18) AND Holiday = NULL I am thinking I can use business time and reduce all of this down to one field 'Business Hours' - Yes/No. Just have not figured out how to do it. Would be grateful for any suggestions. ARS 6.3 patch 20 Thanks Mark Mark Brittain Remedy Developer ITILv3 Foundation NaviSite - A Time Warner Cable Company [email protected] Office: 315-453-2912 x5335 Mobile: 315-317-2897 _____ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
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