The data is in the User log if it's turned on. Additional information can be found with the Server Statistics form if that is turned on.
If you don't use RRR log analysis you can write your own to parse through the data. Dave On Apr 25, 2012, at 10:09 AM, "Mohammed Khalil (Technosys Limited)" <[email protected]<mailto:[email protected]>> wrote: ** Hi, Thanks guys, that clears up the first of my questions. Is there any other freeware tool/way apart from RRR for the question 2? Best regards, Khalil From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Shellman, David Sent: 25 April 2012 15:01 To: [email protected]<mailto:[email protected]> Subject: Re: Licenses - Versions 7.1 ** Dave, Thanks for correcting my error on the one hour time out and providing the MidTier version number. Dave On Apr 25, 2012, at 9:50 AM, "Easter, David" <[email protected]<mailto:[email protected]>> wrote: ** Ø There is not a way to reduce the time out to under 30 minutes. Clarification – there is not a way to reduce the time out to under 1 hour. Ø I don't remember the version but after a certain version there is a setting in MidTier that corrects the issue of a user closing the browser and the license is still held for an hour. It is in version 7.5.00 and later: "You can set a delay timer that releases an AR System user license associated with a user if that user navigates away from the mid tier or does not log out of the BMC Remedy Mid Tier properly by closing the last browser window associated with the current HTTP session. The mid tier initiates a delay timer when the user closes the last browser window associated with the established HTTP session. When the delay timer expires, the user’s license is released, and the HTTP session terminated. If the user navigates back to the mid-tier URL before the delay time expires, the delay timer is cancelled, and the current HTTP session is resumed. To set the timer, edit the License Release Timeout field in the BMC Remedy Mid Tier Configuration Tool. See the “General settings” section of the BMC Remedy Mid Tier Guide." -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Shellman, David Sent: Wednesday, April 25, 2012 5:48 AM To: [email protected]<mailto:[email protected]> Subject: Re: Licenses - Versions 7.1 ** There is not a way to reduce the time out to under 30 minutes. I don't remember the version but after a certain version there is a setting in MidTier that corrects the issue of a user closing the browser and the license is still held for an hour. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]]<mailto:[mailto:[email protected]]> On Behalf Of Mohammed Khalil (Technosys Limited) Sent: Wednesday, April 25, 2012 6:57 AM To: [email protected]<mailto:[email protected]> Subject: Licenses - Versions 7.1 ** Hi All, I have a couple of questions on BMC Remedy/ITSM Licensing: (1) Documentation states the minimum time to release Floating application licenses is 1 hour. Is there any way to further reduce this to 30 minutes? Running BMC Remedy & ITSM applications version 7.1, when a user closes the browser without logging out, is the license still held until the 1 hour limit is up? (2) I know there are utilities (that you can pay for) available that can analyse the license usage and make recommendations, but is there any free utilities (instead of trawling through logs) that would help optimise allocation, usage and releasing of licenses? I am after something that will give me a statement of which users logged in over a 24 hour period, how long they remained in Remedy applications and how often they logged in and out of Remedy during that period. Thanks in advance, Best regards, M. Khalil Technosys Limited Ph: +44(0)2084295955 Mob: +44(0)7916153032 Fax: +44(0)208 866 2400 [email protected]<mailto:[email protected]> IMPORTANT NOTICE This communication is from Technosys Limited registered in England and Wales with registered number 4436385. Its registered office is Talbot House, 204-226 Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom. This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). 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