Khalil, I have a utility that I have written for 7.5+ that analyzes the data in the tables collected by the server and makes recommendations on moving users from fixed->floating and vis versa.I'm planning on trying to present it in the local RUG later this year and making it available to the world after that.but it wouldn't work on the log files, or on your version.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Mohammed Khalil (Technosys Limited) Sent: Wednesday, April 25, 2012 4:57 AM To: [email protected] Subject: Licenses - Versions 7.1 ** Hi All, I have a couple of questions on BMC Remedy/ITSM Licensing: (1) Documentation states the minimum time to release Floating application licenses is 1 hour. Is there any way to further reduce this to 30 minutes? Running BMC Remedy & ITSM applications version 7.1, when a user closes the browser without logging out, is the license still held until the 1 hour limit is up? (2) I know there are utilities (that you can pay for) available that can analyse the license usage and make recommendations, but is there any free utilities (instead of trawling through logs) that would help optimise allocation, usage and releasing of licenses? I am after something that will give me a statement of which users logged in over a 24 hour period, how long they remained in Remedy applications and how often they logged in and out of Remedy during that period. Thanks in advance, Best regards, M. Khalil Technosys Limited Ph: +44(0)2084295955 Mob: +44(0)7916153032 Fax: +44(0)208 866 2400 <mailto:[email protected]> [email protected] IMPORTANT NOTICE This communication is from Technosys Limited registered in England and Wales with registered number 4436385. Its registered office is Talbot House, 204-226 Imperial Drive, Harrow, Middlesex, HA2 7HH, United Kingdom. This communication contains information which is confidential and may also be privileged. It is for the exclusive use of the intended recipient(s). If you are not the intended recipient(s), please (1) notify [email protected] by forwarding this email and delete all copies from your system and (2) note that disclosure, distribution, copying or use of this communication is strictly prohibited. Email communications cannot be guaranteed to be secure or free from error or viruses. To the extent permitted by law, Technosys Limited does not accept any liability for use of or reliance on the contents of this email by any person save by the intended recipient(s) to the extent agreed in a Technosys Limited engagement contract. Opinions, conclusions and other information in this email which have not been delivered by way of the business of Technosys Limited are neither given nor endorsed by it. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
