John, Check the permissions they have to the request ID on Prod.I would bet that they don't have access to everyone elses record.so you likely have assignee in there.but not public, or something similar.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of John Atherly Sent: Thursday, April 26, 2012 12:54 PM To: [email protected] Subject: A question on Remedy 6.3 ** First off yes I still have a small group of users that are still on 6.3 I have been asked to look at an issue were users are not getting the list menu after they type in a name on a form I have a form call let say Phone Numbers and on this form is a character field in which they can type in a partial name and then an active link fire to set it to all Caps. Then the same active link takes the value in caps and does a look up to the SHR:People form to find LIKE matching Full Name and returns the needed information. I have three environment Dev QA and Production. If I try it, it works on all three servers but if a standard user tries it, it only works on Dev and QA. In the log file I can see it changing to caps and doing the look up but if no match is found it set the field to NULL. If the standard user just types in any letter found in their Full Name it will only return their record. So I think it is working it's just that they can not see others SHR:People records. They have view access to the form and read access to Full Name. I have removed all the workflow and replaced it with a new copy from QA Both server have submitter lock on Is there any other server setting that I can not think of since I think this is a permission issue on the server level. Working in 6.3 Admin I really did miss the function of Dev Studio. ____________________________________________________________________________ _________ John Atherly | APC by Schneider Electric | Information, Process & Organization (IPO) | Remedy Administrator / Developer Phone: +305-266-5005 ext. 237 | Email: <mailto:%[email protected]> [email protected] | Site: <http://www.apc.com/> www.apc.com/ | Address: 703 Waterford Way, Suit 850, Miami, FL 33126 USA *** Please consider the environment before printing this e-mail _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
