Hey Y'all... I know I usually on the "top ten" most painful people on the ARSlist.. however If I see a huge benefit and potential win-win situation.. I like to bring it up now and then.. (without getting me fired, or banned from the list that is) lol..
Any hoo.. BMC support currently (STILL) has all my servers and their environments -- My Support Profile --> *My Server Environments<http://www.bmc.com/available/my-server-environments.html> * now with that said: it still frustrates me (AND potentially disenfranchises the customers) when I submit a ticket and they take 2 days and come back with "Oh... that is a bug" you need this hotfix, or just do this. When instead (saving me grief of Waiting, and no Knowing!) they could Very Easily just provide a HotFix/BugFix for specific environments in a table (they have all the information already) and give a list of possible issues you might have based on that alone. They do not even have to give me a link to it (because they have that too). I used to be able to do this with www.remedy.com, however at one point they hid it.. and now we cannot see the complete list of bugs, other customers are reporting, so we can be proactive... I know I have brought this up before.. just want to revisit it from time to time.. -- Patrick Zandi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
