I'm not familiar with those other products.
What we've done to minimize license usage and purchases is to try to optimize who we provide a fixed vs. floating license. For heads down console support users and integration service accounts (creating and updating) e.g. service desk associates - provide a Fixed license For all other support users (creating and updating) provide a Floating license. 1 floating license for every 3 to 5 users - you could start with 1 to 5 and increase 1 to 3 if you see yourself reaching or approaching the max under license review. In addition we have allocated any spare fixed license to other "heavy hitters" which we see creating/ updating a lot of incidents, problems, changes, etc... I get those counts from a sql query. That way we can make optimum use of our floating licenses. You can also refine this further if you know users shift hours and provide more fixed licenses to users during peak hours of the day. E.g. our peak usage is around 9-11am - so I look for heavy users logged on during that time. e.g. 600 support users, 100 service desk associates. 100 Fixed licenses, 100 floating licenses (at 1 to 5) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:06 PM To: arslist@ARSLIST.ORG Subject: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: "Where the Answers Are"_ <font face="monospace"size="-3"><br>The information transmitted is intended only for the person or entity to which it is addressed and <br>may contain confidential and/or privileged material. If the reader of this message is not the intended<br>recipient, you are hereby notified that your access is unauthorized, and any review, dissemination,<br>distribution or copying of this message including any attachments is strictly prohibited. If you are not<br>the intended recipient, please contact the sender and delete the material from any computer.<br> _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: "Where the Answers Are"
