Unfortunately I think our sales guy did look into it for us so it is likely a solid BMC decision from the top down at this point. The advantage is on Remedy's side functionality-wise, but the extra expenses and loss of money invested in Footprints is making Microsoft SCSM look better. I'm pretty sure the loss of functionality and the hidden costs of implementing SCSM will result in the company spending several orders of magnitude more than the Remedy licenses would have cost, but at least initially Microsoft is appearing as a much better deal which may put things more in their favor. It also doesn't help that it's going to be me demonstrating what we already have accomplished in Remedy and use every day versus Microsoft's marketing team promising all sorts of things for a product version that doesn't even officially exist yet.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, May 03, 2012 4:32 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** Hopefully it is just a case of your sales contact not knowing what he or she is doing. We may be migrating from ITSM to one of the other two BMC products (requirement is to move to a hosted solution rather than on-premise), and a lack of flexibility on transferring licenses is the quickest way I know to guarantee that we move to a non-BMC product line. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:33 PM To: arslist@ARSLIST.ORG Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** Andrew, Thanks. Footprints is an ITSM suite for smaller companies that BMC just purchased this year, sort of along the lines of RemedyForce I suppose. Our hope was that BMC would have a way of migrating from Footprints to Remedy without losing the investment our company made with both products. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Thursday, May 03, 2012 3:19 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** I'm not familiar with those other products. What we've done to minimize license usage and purchases is to try to optimize who we provide a fixed vs. floating license. For heads down console support users and integration service accounts (creating and updating) e.g. service desk associates - provide a Fixed license For all other support users (creating and updating) provide a Floating license. 1 floating license for every 3 to 5 users - you could start with 1 to 5 and increase 1 to 3 if you see yourself reaching or approaching the max under license review. In addition we have allocated any spare fixed license to other "heavy hitters" which we see creating/ updating a lot of incidents, problems, changes, etc... I get those counts from a sql query. That way we can make optimum use of our floating licenses. You can also refine this further if you know users shift hours and provide more fixed licenses to users during peak hours of the day. E.g. our peak usage is around 9-11am - so I look for heavy users logged on during that time. e.g. 600 support users, 100 service desk associates. 100 Fixed licenses, 100 floating licenses (at 1 to 5) Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com <http://www.jcp.com/> From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Thursday, May 03, 2012 3:06 PM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: BMC Numara Footprints to BMC Remedy ITSM License Conversion ** We're currently in the process of figuring out how many Remedy licenses we need to purchase in order to bring our newly merged organization up on Remedy. The other company that we are being combined with is on Footprints, we are on Remedy, so we thought that BMC would have some sort of license conversion process. Unfortunately, we've been told that this is not the case and it doesn't seem like BMC sales is willing to work with us on making that conversion. I just wanted to post this as a heads up if anyone else is in a similar situation. Hopefully this changes in the future but at least in our situation this is likely to cause severe heartburn with upper management. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.sug.com/disclaimers/default.htm#Mail>. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com<http://www.wwrug.com> ARSlist: "Where the Answers Are"_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. 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